Ver 1.4.43

  FAQ

  System Requirements

• AW-SF100, AW-SF200 :
• There are shared Software key between "Auto Tracking Plug-in for the MPS" and the existing "Auto Tracking software (individual app)".
• The combined trial period for Auto Tracking function on both software is 90 days from the start of either software trial.
• A software key "AW-SF100" or "AW-SF200" is required after a trial use.
•  
• If you have already purchased AW-SF100, AW-SF200 (software key) for the existing "Auto Tracking software (individual app),
• There is no need to purchase a new AW-SF100 or AW-SF200.

• [ Note ]   Specifications of "Auto Tracking Plug-in for the MPS"
• The operating environment, compatible models, and some functions are different from the existing "Auto Tracking software (individual app)".
• Especially, Main/Sub server configuration not supported. A maximum of 8 units can be used for automatic tracking per PC. (On the other hand, with the existing "Auto Tracking software (individual app)", Auto Tracking of more than 8 units was possible by using sub-PCs.)
•  
• Additionally, as of September 2024, the following are not supported:
• PTZ Cameras : AW-HE130/HN130
• OS : Windows Server 2016/2019
• GPU : GPU Pascal architecture
• Auto Tracking Functions : UHD Crop tracking, UE4 overhead tracking

• AW-SF400 :
• This is a Software key for Video Mixer.
• The trial period is 30 days. A software key "AW-SF400" is required after a trial use.

• AW-SF300 :
• This is a shared Software key between MPS's Visual Preset and PTZCC's Visual Preset.
• The combined trial period forVisual Preset on both software is 90 days from the start of either software trial.
• A software key "AW-SF300" is required after a trial use.
•  
• If you have already purchased AW-SF300 (software key) for PTZ CC software:
• If you install MPS software on the same PC, there is no need to purchase a new AW-SF300.
• In this case, the plugin will also be enabled in the MPS software.

Operation Manual [English]
  Common : Operational Rquirements / Software Installation / Use Flow
  Setting function: Management of Accounts
  DeviceView function : Built-in EasyIPSetupToolPlus Functionality / Camera Firmware Update
  PTZ Control : Pan/Tilt/Zoom , Camera Preset / Camera Adjustment
  Information function : Application software version / Manage Plug-ins (Additional Fee)
  Visual Preset function : Operation / License Management
  Video Mixer function : Operation / License Management 
  Auto Tracking function : Operation / License Management 

Operation Manual [Chinese]
  Common : Operational Rquirements / Software Installation / Use Flow
  Setting function: Management of Accounts
  DeviceView function : Built-in EasyIPSetupToolPlus Functionality / Camera Firmware Update
  PTZ Control : Pan/Tilt/Zoom , Camera Preset / Camera Adjustment
  Information function : Application software version / Manage Plug-ins (Additional Fee)
  Visual Preset function : Operation / License Management
  Video Mixer function : Operation / License Management 
  Auto Tracking function : Operation / License Management 

•  Plug-in data Manual download and Update procedure 
• The data required for the Video Mixer and the Auto Tracking plug-in functions will be automatically downloaded via the Internet when starting a trial or activating the app for the first time. If a notification is received and an update to the plug-in function is desired, or if an activated app has been uninstalled, the necessary data can be manually downloaded.

• Camera firmware updates
   Camera updates can be performed automatically or manually.
   In particular, if you want to manually update from a client PC, please install the following tools.
  Web Plugin (Camera Update Tool for Client PC)
For details, please refer to the instruction manual "DeviceView function".