| 58. Downgrading may cause PTP settings to revert to previous state depending on the version. |
|
If you downgrade, please check the PTP settings again and set them correctly.
Updated Jul.,2024
|
| 57. Even if the fan stops on AT-KC200/2000, a warning message appears instead of a fatal message. |
|
Check the warning message on AT-KC200/2000.
Updated Jul.,2024
|
| 56. When using Smart Routing, a black screen may appear when switching inputs. |
|
SmartRouting is a function that virtually increases the maximum number of inputs.
This function automatically pulls in the necessary signals, but if the maximum bandwidth is exceeded when switching signals,
the video is disconnected in advance and connected to the new video.
Therefore, when switching video under conditions that exceed the maximum bandwidth, a black screen may appear and a clean switch may not be achieved.
During operation, use the system so that the total of the current IP input and the next IP input does not exceed the maximum bandwidth,
or input a signal to the preview bus in advance before switching to the program bus.
Updated Jul.,2024
|
| 55. About connecting to SKAARHOJ control panels. |
|
As of Kairos software version V1.7.0, some SKAARHOJ products support RAW PANEL MODE.
To use this mode, you must change the settings of your SKAARHOJ product to RAW PANEL MODE.
For more information, please refer to the SKAARHOJ website.
Updated Jul.,2024
|
| 54. Content cannot be played back with Kairos Emulator. |
|
Functions that require GPU processing do not work with Kairos Emulator.
Please check the actual video composition results, playback of various content, and actual signal input and output on the actual device.
Updated Jul.,2024
|
| 53. If you set "US/East-Indiana" to Timezone, it will change to "America/Adak" after rebooting. |
|
Please use "America/Indiana/Indianapolis" instead.
Updated Jul.,2024
|
| 52. Super White and Super Black do not appear when assigned to MV. |
|
Super White and Super Black are not supported in MV.
Updated Jul.,2024
|
| 51. Nothing is saved even if you save the Production/env file to a Japanese folder. |
|
Please use ASCII characters for the save destination.
Updated Jul.,2024
|
| 50. Cannot record to Clip when Stream is set to type RTP MPEGTS. |
|
Please use other types.
Updated Jul.,2024
|
| 49. The maximum amount of RAM that the RAM player can use has changed. |
|
If you install the SDI input/output board (AT-KC20M1), the maximum amount of RAM that can be used with the RAM player may change.
Please check the KAIROS products & solutions website for details.
Updated Apr.,2024
|
| 48. If I forget the administrator password for the User Management function, how can I recover it? |
|
Please initialize using the following steps.
< For Windows >
Uninstalling KairosCreator
→ Reinstall KairosCreator
< For MacOS >
Uninstalling KairosCreator
→ Delete the property list below
"/Users//Library/Preferences/com.panasonic.KairosCreator.plist"
→ Restart your PC
→ Reinstall KairosCreator
Updated Feb.,2024
|
| 47. Can AT-KC20M1 be mixed the inputs and the outputs with different resolutions? |
|
As of February 2024, with the release of Kairos V1.6.1, we cannot guarantee operation when inputs and outputs with different resolutions are mixed.
We plan to support this function in the future.
SDI input/output board AT-KC20M1 is a product scheduled to be released soon.
Updated Feb.,2024
|
| 46. Kairos Creator's SystemInfo → Sensors Display PS1 means AC1 power supply, PS2 means AC2 power supply. |
|
In the Operating instructions for each mainframe, AC1 is PS2 and AC2 is PS1.
(AT-KC1000/AT-KC200/AT-KC2000)
For AT-KC100, AC1 is PS1 and AC2 is PS2.
Updated Feb.,2024
|
| 45. How can I fix the NDI output destination to either LAN1 or LAN2? Is NDI output from LAN1 or LAN2? |
|
If you want to fix the output destination LAN, please enable only either LAN1 or LAN2.
If both LAN1 and LAN2 are enabled, the NDI output destination cannot be determined.
Updated Nov.,2023
|
| 44. Only the Kairos Media logo screen is displayed when Kairos Media is started. |
|
The password entry screen may be hidden behind the logo screen.
Follow the steps below to move to the password entry screen and enter your password or click the Cancel button.
・Press [Alt]+[Space] to display the menu.
・Select [Move] and press the down arrow key.
・When you move the mouse, the password input screen moves with the mouse cursor, so it moves outside the logo screen.
Updated Jul.,2023
|
| 43. Can I set the same multicast address? |
|
The current latest firmware "Ver.1.4.3" does not support the same multicast address setting.
The system configuration must avoid overlapping multicast addresses on input and output.
Updated Mar.,2023
|
| 42. Can Rec.2020 and HDR be used for the color space? |
|
Please use Rec.709 SDR for color space.
Updated Dec.,2022
|
| 41. Can be controlled ROSS Xpression? |
|
The paid optional Software key AT-SFE01 is planned.
(Scheduled to be released the end of October 2022)
Updated Oct.,2022
|
| 40. After downgrading the system, the Control Panel settings are not as expected. |
|
If you downgrade from V1.3 or later to V1.2 or V1.1, the profile selection status of the control panel will
be canceled.
Please reselect the appropriate Profile setting on the control panel.
Updated Oct.,2022
|
| 39. Kairos Creator shows "has alpha" when importing a still image file that does not contain an alpha channel.
|
|
This is expected behavior.
Even if the png file does not contain an alpha channel, it will be saved as still image data with an alpha
channel (full key) when imported.
Updated Oct.,2022
|
38. My Kairos creator software does not allow me to log-in even I did nothing.
- A screen for new license installation appears instead of the log-in screen when I started the software.
- The system-ID information is shown on the screen has changed. |
|
The network adaptor configuration may have changed since the Kairos creator is activated.
Contact your PC administrator to find the cause.
Updated Sep.,2022
|
| 37. Can the USB audio output be used for using audio monitor? |
|
Yes.
USB audio output is not guaranteed for performance, so please use it for audio monitor if you are using it.
This is because the audio output performance of all USB devices cannot be guaranteed.
When using it during broadcasting, etc., check in advance whether noise is generated and use it at your own risk.
Updated May,2022
|
| 36. When saving a preset with the Snapshot function, a black frame may appear in the AUX output for a moment. |
|
This is due to the process of saving the snapshot settings. Please make a snapshot during preparation before the broadcast.
Updated May,2022
|
| 35. Can I use Japanese or Chinese for Painter fonts? |
|
Kairos main unit is only supported in English. Fonts such as Japanese cannot be used.
Updated May,2022
|
| 34. Is it possible to import environment files and production files created with V1.1.14 or earlier into a system with V1.2.2 or later? |
|
The files can be imported. Be sure to import in the following order.
1. Environment file (.env)
2. Production file (.appl)
*Depending on the usage environment, there may be changes from the state before the version upgrade.
After upgrading the version, check the Input / Output settings and macro functions before actual operation before using.
In addition, please use the same version of Kairos Core and Kairos Creator.
Updated May,2022
|
| 33. Is it possible to import environment files and production files created with V1.2.2 or later into a system with V1.1.14 or earlier? |
|
The files cannot be imported.
Updated May,2022
|
| 32. ST2110 audio output does not work. |
|
Check the following settings of Kairos and the settings of the connected device.
- Audio channels per stream in System Settings
- Output Settings Audio1 / Audio2 for each output
*The Status display (icon) of each output settings shows the status of Video.
Updated May,2022
|
| 30. No video appears when inputting V1.2.2 Kairos RTP output to V1.1.14 Kairos. |
|
Please use the same version of Kairos systems.
Updated May,2022
|
| 29. "Output capacity reached" appears when output is turned on in Output Settings. |
|
It seems that the cause is that the output utilization exceeds 100%.
Please stop unnecessary output and try again.
Updated May,2022
|
| 28. After upgrading to V1.2.2 or later, the [AutoConnect] / [Connect] / [Disconnect] buttons are not displayed on the VtrControl screen of the input settings. |
|
Since the automatic connection function is supported in V1.2.2, the buttons have been deleted.
Updated May,2022
|
| 27. “Connecting” is displayed on the Vtr Controller screen of Input Settings. |
|
Check the IP address and port number settings.
If you do not connect a control device, turn off the Vtr Controller function.
Updated May,2022
|
| 26. After upgrading to V1.2.2 or later, the appearance of the Luminance Key seems different. |
|
The Luminance Key synthesis process has been improved in V1.2.2.
Change the blend mode (Additive/Multiplicative)) settings and check the operation.
Updated May,2022
|
| 25. After updating to V1.2.2 or later, the assignment of the cross point on AT-KC10C1 (Kairos Control) changed. |
|
If you have set the inputs group in the Source Option, the new agile I/O auto-conversion feature may change the source assignments.
After updating, please check the operation before using it actually.
Updated May,2022
|
| 24. Nothing is displayed on the Input Settings or Output Settings screen. |
|
It seems that the cause is that the version of Kairos Core and the version of Kairos Creator do not match.
Please use the same version of Kairos Core and Kairos Creator.
You can see the version by clicking [About ...] in the [Help] menu of Kairos Creator.
Updated May,2022
|
| 23. Is there a limit to the number of Deltacast module connections and the number of SDI Embedded Audio output modules and ports? |
|
<When using both ST2110 and SDI（AT-KC100）>
SDI modules: Up to 4 of the 8 terminals on the Kairos main unit can be connected.
Up to 2 output modules can be connected out of a maximum of 4 modules.
(ST2110 module: Without limit)
<ST2110 only（AT-KC100）>
Please remove all SDI modules before use.
<SDI only（AT-KC100）>
You can use all 8 terminals of Kairos main unit.
QSFP1 and QSFP2 must be set to OFF in Common Network Settings on the System Settings menu.
<Embedded Audio output（AT-KC1000, AT-KC100）>
There is no limit on the number of audio ports on each SDI output module.
DP output module and HDMI output module do not support audio.
Updated May,2022
|
| 22. What is the maximum number of input audio streaming for ST2110? |
|
The maximum number of input audio streaming for ST2110 is 32.
When 2 audios are assigned to 1 video, up to 16
When 1 audios are assigned to 1 video, up to 32
It is also possible to use both of the above settings.
＊The maximum number of channels is 8 channels per audio stream.
Updated Dec.,2021
|
| 21. The delay setting of the output video may not be reflected immediately. |
|
Depending on the processing, it may take some time for the delay setting of the output video to be reflected due to the load.
It seems to be normal, so please wait for about 5 to 10 seconds.
Updated Dec.,2021
|
| 20. The delay setting inverts the video field and the video looks abnormal. |
|
If the interlaced video delay setting is set to an odd value, the video field will be inverted.
If you do not want to invert, please set an even value.
Updated Dec.,2021
|
| 19. The license file for Audio Mixer (AT-SF005) has been installed but Tools menu does not
appear in menu bar. |
|
Tools menu will appear after restarting Kairos Creator.
Updated Sep.,2021
|
| 18. Frame drop may occur at Clip Player playback.
|
|
Playing compressed video files depends on video resolution, NLE system by which the video
files are made, and performance of Kairos Core CPU.
Please confirm video files playback
capability with Kairos before starting production.
Updated Sep.,2021
|
| 17. Frame drop may occur in NDI output at Clip Player 2ch playback.
|
|
Playing compressed video files can be overloaded depends on video resolution, NLE system by
which the video files are made, and performance of Kairos Core CPU, in which case frame drop
may occur in NDI output.
Please confirm NDI output condition before starting production.
Updated Sep.,2021
|
| 16. Importing fonts in "Manage fonts..." Painter menu or selecting "Import LUT
correction" in Settings menu are not reflected immediately.
|
|
It will reflect after restarting Kairos Core.
Updated Sep.,2021
|
| 15. The license file for IO option (AT-SF002) has been installed,
but after restarting Kairos Core, IN25-32 and OUT13-16 cannot be used. |
|
There is a possibility that the installation status has
been reset because Kairos Core was restarted without saving
the environment file (.env).
Execute "Settings > export
environment file…" in Kairos Creator and save the environment
file (.env). Please contact the sales company.
Updated Mar.,2021
|
| 14. Even if operating the MV1 of Live View (Multi View on GUI), the
MV2 is displayed and MV1 is not displayed. |
|
Please confirm the Multi-view streaming settings of System
settings.
This issue can happen if there is only one difference between
the numbers of MV1-Port and one of MV2-Port.
Set the numbers to values that are two or more apart. Please
restart Kairos Creator after setting.
Updated Mar.,2021
|
| 13. Live View (Multi View on GUI) does not work. |
|
Please confirm your Windows Firewall settings.
Kairos Creator settings may not be allowed in your firewall
settings.
Set to enable all items of "Profiles" and Check "Allow the
connection". Please
refer to the procedure.
Updated Mar.,2021
|
| 12. A black image appears at Streaming input (SRT/RTMP/RTSP) from PTZ camera. |
|
It only supports 50p/59.94p. Please check the frame rate setting of PTZ camera.
Updated Mar.,2021
|
| 11. No audio is output from SDI (Deltacast).
|
|
It does not support audio output from Deltacast.
Updated Mar.,2021
|
| 10. Cannot input high bandwidth NDI. |
|
It only support GbE connection. Please check connection with NDI devices.
Updated Mar.,2021
|
| 9. Cannot recognize PTZ camera. |
|
Please check the authentication settings of PTZ camera.
The authentication may set to ON. In this case, disconnect the connection
between Kairos and PTZ camera. Then set PTZ camera authentication to OFF, and
reconnect.
Updated Mar.,2021
|
| 8. Do not know how to set up Stream input (RTMP). |
|
Please refer to setting example below.
[Device] PTZ camera: AW-UE100 (IP address: 192.168.10.100)
Kairos: AT-KC100 (IP address: 192.168.10.10)
• PTZ camera (AW-UE100) setting
Setup
Video over IP
Streaming mode
Mode: RTMP
RTMP
Server setup
URL Type: Type1
URL
Server URL: rtmp://192.168.10.10:30000/live/Stream_UE100
• Kairos (AT-KC100) setting
Input Settings
Input selection: Strem
More
RTP
Server IP: 192.168.10.10
Port: 30000
Type: RTMP
Mode: Server(Listener)
Key or passphrease: Stream_UE100
Updated Mar.,2021
|
| 7. Do not know how to set up Stream input (SRT). |
|
Please refer to setting example below.
[Device] PTZ camera: AW-UE100 (IP address: 192.168.10.100)
Kairos: AT-KC100 (IP address: 192.168.10.10)
[SRT(Kairos:Client) setting]
• PTZ camera (AW-UE100) setting
Setup
Video over IP
Streaming mode
Mode: SRT(H.264)
SRT
Common setup
Mode: Listener
Destination Port: 2020
• Kairos (AT-KC100) setting
Input Settings
Input selection: Strem
More
RTP
Server IP: 192.168.10.100
Port: 2020
Type: SRT
Mode: Client(Caller)
[SRT (Kairos:Server) setting]
• PTZ camera (AW-UE100) setting
Setup
Video over IP
Streaming mode
Mode: SRT(H.264)
SRT
Common setup
Mode: Client(Caller)
Destination IP address(IPv4): 192.168.10.10
Destination Port: 30000
• Kairos (AT-KC100) setting
Input Settings
Input selection: Strem
More
RTP
Server IP: 192.168.10.10
Port: 30000
Type: SRT
Mode: Server(Listener)
Updated Mar.,2021
|
| 6. Do not know how to set up Stream input (RTSP). |
|
Please refer to setting example below.
[Device] PTZ camera: AW-UE100 (IP address: 192.168.10.100)
Kairos: AT-KC100 (IP address: 192.168.10.10)
[RTSP setting]
• PTZ camera (AW-UE100) setting
Setup
Video over IP
Streaming mode
Mode: H.264
• Kairos (AT-KC100) setting
Input Settings
Input selection: Strem
More
RTP
Server IP: 192.168.10.10
Port: 554
Type: RTSP
Resource name: MediaInput/h264/stream_1
Updated Mar.,2021
|
| 5. Do not know how to set up NDI input. |
|
Please refer to setting example below.
[Device] PTZ camera: AW-UE100 (IP address: 192.168.10.100)
Kairos: AT-KC100 (IP address: 192.168.10.10)
[NDI setting]
• PTZ camera (AW-UE100) setting
Setup
Video over IP
Streaming mode
Mode: High bandwidth NDI
High bandwidth NDI
High bandwidth NDI
Source name: NDI_UE100
• Kairos (AT-KC100) setting
Input Settings
Input selection: NDI
Stream; NDI_UE100
Updated Mar.,2021
|
| 4. Which PTZ cameras can be used with Stream input. |
|
We have confirmed the operation with the following models.
Supported format is 1080/59.94p(60p),50p.
RTMP Input
AW-UE150
AW-UE100
SRT Input
AW-UE150
AW-UE100
RTSP Input
AW-UE150
AW-UE100
AW-UE70
AW-UE4
Updated Mar.,2021
|
| 3. Oftently AW-HE130 cannot be detected. |
|
Please check the PTZ Trigger settings.
Since it may not be possible to set the IP address by automatic detection, please set
the IP address manually.
Updated Mar.,2021
|
| 2. The input audio may be noisy or the sound may be interrupted. |
|
Please check the Genlock / PTP connection and settings of the input device.
It may not be synchronized with Kairos system.
Updated Mar.,2021
|
| 1. Cannot input or output ST2110 audio. |
|
Please check the ST2110 settings of input and output device.
It may not be in the following format supported by Kairos.
- Audio stream number: 2
- Each stream channel number: 8
- Audio format: Uncompressed
- Packet time: 1ms
Updated Mar.,2021
|
Panasonic Entertainment & Communication Co., Ltd.