What do you mean by the serial number? Details are written in the registration procedures.
How many digits should I use for the password? No restriction in numbe of digits. Either English alphabet and/or Arabic
numerals are acceptable.
Is the password obliged to change periodically? Periodical change is recommended. But, it isn't essential to change password.
What can I do if I forget the password? When you forget your password, click "click here" on PROVIDEO ASSET SUPPORT SYSTEM Login
screen. Password reminder screen is opened.
If you input registered "Customer name" and "E-mail",
the password will be informed by "E-mail".
Is the systen secure enough to storage customer information? The system is securely protected by SSL and encrypted database.
Can I access the system on business trip? What about the access from overseas? Customers can see their own data everywhere.
When a user registers a second hand equipment, he will see the history
of the previous owner, won't he? Do not worry, privacy is respected.
The new owner can not see Service history or any other personal information
of the previous owner.
What is the date of starting the 5 years or 3years? We start counting it from the date of purchase.
If you cannot prove the date, we will apply the month of production that
we have recorded.
Why does the hours of usage restrict the period of the repair program?
The lifetime depends on the condition of use, and the hours of usage as
restriction is based on the simulation for an average use.
The repair happening within 5 years from the purchase will be charged to
customer if the equipment has been used longer than the limit of hours
Which models do the Repair Program support? Following P2HD/AVCCAM models are supported by the repair Program.
Refer to [Applicable Models] for details.
Are the accessories covered by the program as well? All accessories such as AC adapter or cables are not covered in warranty.
The viewfinder attached to AG-HPX500, AG-HPX370, AG-HPX300 is also out
of the scope.
Will you provide all services free? No. Please contact Panasonic service stations in detail.
Travel expenses, loaner unit and an other additional cost will be charged.
The trouble caused by misuse, abuse or any other reason origined by customer
will also be charged.
Is it possible to register the product purchased in another country? The system checks if the product has been delivered through the authorized
If it isn't confirmed the registration holds and Panasonic will investigate
Is the extended warranty repair program applied to the product that is
brought from the country where purchased to another country for repair? No, it isn't. Instead, we will apply the current 'Panasonic Worldwide Support'
to that case. You are requested to pay first at the country and claim for
refund at your dealer.
Will you support even the second hand equipment by registration? The second hand equipment can be registered but extended warranty repair
program isn't applied.
When the equipment is re-sold to someone else, is the extended warranty
repair program transferred, too? No. The right for the program isn't transferred. Please be informed that
you need to delete the equipment registration when re-sold. Otherwise,
next customer will not be able to register it.
Will you accept the registration for the equipment whose standard limited
warranty is over? You are requested to register the equipment within a month after the purchase.
Registration after a month will be accepted but will not be applied to
the extended warranty repair program.
When update is recommended on the web site, can I update my equipment automatically
by downloading? First, you need to download the data to an SD card. And you can update
by putting this SD card into your equipment.
As long as you keep the SD card, you can update anywhere regardless of
Is Macintosh supported? YES, Macintosh is supported.
What is the system requirement? [Web Browser]
Internet Explorer 8 and 9
What is the applicable model for the "P2 Status Logger"? Status logging function is available for P2HD series (AG-HVX200/A series
are excluded) and AVCCAM series.
Refer to [P2 Status Logger] for details.