Frequently asked questions,
AG-3DA1 series Integrated twin-lens 3D camera recorder



General

  1. What is AVCCAM?
  2. Do I have to use exactly the same SD/SDHC memory cards for Left and Right for 3D image shooting?
  3. What is the distance between the two lenses?
  4. What equipment is needed in order to view 3D images in the field?
  5. How should I format SD/SDHC memory cards?
  6. My PC has no SD/SDHC memory card slot, how can it read the cards?
  7. What is the operating (recording) time with SDHC memory cards and the standard battery?
  8. What is the HDMI terminal?

How can I...

  1. What is the signal output from the HDMI terminal?
  2. Can SDXC memory card be used?
  3. Can the AG-3DA1 record in SDTV format?
  4. Can the characters displayed on the screen of the AG-3DA1 be output for display on an external monitor?
  5. Why is the AG -3DA1 not equipped with an AUTO IRIS feature?
  6. What will happen if I use SD/SDHC memory cards of differing capacity?

Troubleshooting

  1. An error message "CHECK CARD" or '' INCOMPATIBLE DATA'' is displayed when an SD/SDHC memory card is inserted.
  2. An error message ''CHECK CARD LEFT/RIGHT'' is displayed when an SD/SDHC memory card is inserted.
  3. 3D effect is not displayed properly on the 3D monitor. Connection is via HD-SDI.
  4. There is no signal from the HD-SDI terminal.
  5. VIERA link remote does not work.
  6. A rattling sound comes from the lens barrel when the power is off and the camera is waved around.
  7. White balance cyclically changes under artificial rights.

Accessories

  1. Are wired remote controllers of AG -DVX100 or AG-HMC150 series compatible with the AG-3DA1?
  2. How can I obtain, an extra Lens cap that comes standard with the product?
  3. I want to purchase a spare AC adaptor , battery charger, and a battery pack. What are the part numbers for them?
  4. Are battery packs for the AG-HPX170, AG-DVX100, AG-HVX200/A series compatible with AG-3DA1?
  5. What is the applicable range for AC voltage of the AC adaptor? I will use it in some foreign countries.

Software

  1. Can the 3D footage recorded with AG-3DA1 be edited with existing Nonlinear Editing software that supports AVCHD?
  2. Does P2 viewer support AVCCAM?  
  3. Can I use "HD Writer, AVCHD viewing application"?



What is AVCCAM?
AVCCAM is the name of Panasonic's professional video line up employing the MPEG-4 AVC/H.264 (AVCHD) codec. It employs SD/SDHC memory cards as recording media.
Back to top
Do I have to use exactly the same SD/SDHC memory cards for Left and Right for 3D image shooting?
You do not necessarily have to use the same one but there are some conditions.
- Speed class: faster than class 4
- Before shooting: Please format the SD/SDHC memory cards with the AG-3DA1.

* Panasonic's SD/SDHC memory cards are recommended.
Back to top
What is the distance between the two lenses?
The distance (inter-axial distance) is approx. 2.36inch / 60mm.
Back to top
What equipment is needed in order to view 3D images in the field?
To view 3D images, a monitor or TV that supports a 3D format and designated 3D glasses are required. Panasonic provides the BT-3DL2550, a 25.5 type / 64.8cm 3D LCD video monitor. (comes standard with 2 x 3D polarized glasses.)
Learn more
Back to top
How should I format SD/SDHC memory cards?
Formatting should be done with AVCCAM equipment only. Cards which are formatted with PCs cannot be used in AVCCAM equipment because the file format is different.
Back to top
My PC has no SD/SDHC memory card slot, how can it read the cards?
Please use a memory card reader supporting USB 2.0.
Back to top
What is the operating (recording) time with SDHC memory cards and the standard battery?
[Battery pack]
Approx.3 hours with CGA-D54 (7.2V,5400mAh)

*At 25 degrees C (77 degrees F), humidity 60%. The operating time varies according to the conditions of use.

[SDHC memory card]
4GB : Approx. 21 minutes
8GB : Approx. 45 minutes
16GB : Approx. 90 minutes
32GB : Approx. 180 minutes

* With Panasonic SDHC memory card.
Back to top
What is the HDMI terminal?
HDMI (High Definition Multimedia Interface). HDMI enables you to transfer digital Audio & Video streams with one cable.



AG-3DA1 uses HDMI TYPE A connector.
Back to top
What is the signal output from the HDMI terminal?
A frame sequential stream and the audio are output. Image can be viewed in 3D with a monitor, TV or display which support the HDMI1.4a standard.
Back to top
Can SDXC memory card be used?
The SDXC memory cards, a new generation SD memory card cannot be used.
Please use SD/SDHC memory cards instead.
Back to top
Can the AG-3DA1 record in SDTV format?
AG-3DA1 records in HDTV (1080i/720p) only.
Back to top
Can the characters displayed on the screen of the AG-3DA1 be output for display on an external monitor?
Yes, the information can be imposed onto video out from HDMI and HD-SDI outs.
See ''OUTPUT OSD'' item in the SET UP MENU: DISPLAY SETUP TO ''ON''

* Time-code, audio-level-meter, focus-bar are not output.
Back to top
Why is the AG -3DA1 not equipped with an AUTO IRIS feature?
Only manual IRIS is available, because automatic IRIS would leave a risk of discrepancy in brightness between the two lenses.
Back to top
What will happen if I use SD/SDHC memory cards of differing capacity?
It will not cause a problem for shooting, but recording stops when the capacity is full on a small size card. Panasonic recommends using the same capacity cards to avoid any trouble during operation.
Back to top
An error message "CHECK CARD" or "INCOMPATIBLE DATA" is displayed when an SD/SDHC memory card is inserted.
This error message may be displayed in cases in which the 3D memory cards were used with other equipment or computers, or if the SD/SDHC memory cards are being used for the first time use.



In this case, perform the following:
  1. Remove the SD/SDHC memory Card from the unit and reinsert it. The CHECK CARD display may disappear if the unit detects the card.
  2. If CHECK CARD remains displayed even if you remove and insert the card several times, check the contents of the card and delete all its data, using a computer.
  3. Format the card with the AG-3DA1.
*If the data in the card is unreadable or cannot be deleted with a computer, the card maybe damaged. Please use another SD/SDHC memory card.
Back to top
An error message ''CHECK CARD LEFT/RIGHT'' is displayed when an SD/SDHC memory card is inserted.
After formatting SD/SDHC memory cards, the cards are defined as '' for Left '' and ''for Right''.
"CHECK CARD LEFT/RIGHT" is displayed when these two cards (L/R) are inserted incorrectly.


* Panasonic recommends physically marking (L) or (R) on the cards to easily identify.
Back to top
3D effect (objects appearing to be in front or behind the screen) is not displayed properly on the 3D monitor. Connection is via HD-SDI.
Please check whether SDI (L) and SDI (R ) are crossed and connected incorrectly. Crossed connection makes reversed depth that leads to uncomfortable viewing.
And adding too much parallax level (the distance between L image and R image) also leads to uncomfortable viewing. Make sure the setting of convergence level in this case.
Back to top
There is no signal from the HD-SDI terminal.
You can select the signal out type (component or SDI) with the “SDI OUT” menu item.
Please check that the SDI terminal correctly outputs the signal after selecting “ON” in this menu item.
Back to top
VIERA Link remote does not work.
AG-3DA1 is not compatible with VIERA Link remote.
When AG-3DA1 is connected to equipment that supports VIERA Link, the VIERA Link functions of the other equipment may not operate properly.
Back to top
A rattling sound comes from the lens barrel when the power is off and the camera is waved around.
Your camera recorder is not defective. This sound is made by part of the lens . The sound should not occur when the power is turned on.
Back to top
White balance cyclically changes under artificial rights.
This happens under artificial lights such as fluorescent lamps and mercury-vapor lamps.

Their luminance fluctuates in relation to the AC power frequency. Mutual interference will occur when the camera-recorder’s vertical synchronization frequency (example 59.94Hz) and the lighting frequency (example 50Hz) is mismatched.

It may cause the cyclical change of the white balance. Before shooting or adjusting the white balance in such an environment, set the shutter speed as follows.

SYSTEM FREQUENCY setting : 60Hz


SYSTEM FREQUENCY setting : 50Hz



Back to top
Are wired remote controllers of AG -DVX100 or AG-HMC150 series compatible with the AG-3DA1? for ZOOM, IRIS/FOCUS, REC START/PAUSE, CONVERGENCE
The control of ZOOM, IRIS/FOCUS, and REC START/PAUSE is the same and compatible with AG-DVX100 and AG-HMC150 series.
Please investigate third-party products for control of CONVERGENCE.
Back to top
How can I obtain, an extra Lens cap that comes standard with the product?
It is available as a spare part. Part number: VGQ0Q09
Back to top
I want to purchase a spare AC adaptor , battery charger, and a battery pack. What are the part numbers for them?



The AC adaptor/battery charger, which is for AG-HPX170, AG-HVX200/A series and AG-DVX100 series is not compatible with AG-3DA1, due to AG-3DA1 requires more power.
Back to top
Are battery packs for the AG-HPX170, AG-DVX100, AG-HVX200/A series compatible with AG-3DA1?
Yes, they are compatible with AG-3DA1.
Battery pack : CGA-D54 (7.2V, 5400mAh, same as attached battery with AG-3DA1)
Back to top
What is the applicable range for AC voltage of the AC adaptor? I will use it in some foreign countries.
The applicable range is from AC100V to 240V.
Back to top
Can the 3D footage recorded with AG-3DA1 be edited with existing Nonlinear Editing software that supports AVCHD?
3D video data recorded by the AG-3DA1 can be easily edited by a computer-based (Windows/Mac), low-cost nonlinear editing system installed with 3D editing software (third-party plug-in software, purchased separately)* that supports existing AVCHD video editing.

DashWood: S3D Toolbox v2, S3D Toolbox LE (Apple Final cut pro7 plug-in)
Cineform:Neo3D, NeoHD (Adobe Premiere Pro CS5, AVID Media composer5, SONY Vegas, Apple Final cut pro7 plug-in)

*Panasonic dose not guarantee proper operation of third party software. The operating conditions recommended by each software manufacturer must be satisfied.
Back to top
Does P2 viewer support AVCCAM?
P2 Viewer plus ( ver 2.1 or later) supports AVCCAM clips.
To select AVCCAM Viewing Features, click the AVCCAM Viewing button in the feature selection area.
1.Display of a list of clips (AVCHD clips are collectively referred to as "clips")
2.Arranging Clips
3.Clip playback
4.Copy/deletion of clips
5.Editing of metadata, Uploading of metadata
6.Clip media management
7.Clip operation settings
8.Registration and deletion of clips in the favorites folder
<NOTE>
* This software does not support the display or copy of still images taken with an AVCCAM, the capture of still images from a video, or writing to BD.
* The clips that can be handled with AVCCAM Viewing Features are limited to AVCHD content taken with an AVCCAM. Other AVCHD content may not operate correctly with this software.
* This software does not support the copied clips by the Explorer of Windows or the Finder of Mac.Please use the copy of the clips by the AVCCAM Viewing of the P2 Viewer Plus.
Download P2 Viewer Plus  (Free)
Back to top
Can I use "HD Writer, AVCHD viewing application"?
No, "HD Writer" is not compatible with data recorded with AG-3DA1. Please use Please use P2 Viewer Plus (Ver 2.1 or later) instead.
Download P2 Viewer Plus  (Free)
Back to top


© Panasonic Corporation 2012