FAQs about Wireless networking feature

Optional wireless system for AJ-HPX3100 series

Points to Note After Updating  



Connection

  1. It is not possible to connect with Mac.It was possible to connect well when TCP/IP setting was set to "Manually".But it is not possible to connect when TCP/IP setting is changed to "Using DHCP".
  2. How many terminals can be connected with a camera?
  3. Where is the transmission rate slow ?Where is the wireless connection difficult ?
  4. Is there something good way when the transfer rate is slow?
  5. Is it possible to use wireless functions in other countries?In which country can wireless functions be used?
  6. Can wirless functions be used in snow or rain ?
  7. Is it possible to communicate with the camera in water?
  8. There is a country that only the indoor use is permitted. What place is the indoor use?
  9. P2 Browser doesn't start though wireless LAN is correctly connected.The message "This page cannot be displayed." appears. P2 Browser doesn't start.
  10. When two or more terminals are connected with AJ-HPX3100, the image sometimes stops on one of those terminals.
  11. Is it possible to be connected with a moble terminal of Android system?

Operation Response

  1. When P2 card is removed and inserted, contents are not updated in iPod.There is no Update button on Contents panel of iPod. How to update contents? 
  2. It is not possible to update contents by clicking Update button on Contents List panel.It is not possible to update contents with clicking Update button when X mark is displayed on thumbnail once.
  3. After camera recording ends, X mark is displayed on thumbnail of P2 Browser.
  4. Camera Status information is no display.TCG display is " - - ; - - ; - - ; - - " on Camera Status panel.
  5. How many lists are registered in Error Lists ? 
  6. It is not possible to playback the contents that download has been finished.
  7. When the camera status is changed to REC mode while file downloading with Contents Download panel, the file downloading is interruped. However the completion message is displayed.
  8. The file playback setting is set to QuickTime, and when a thumbnail in sub window which is opened from Contents Download panel is left-clicked, the file download starts. Then the progress dialog of the file download opens. After the downloading finished, it is not possible to playback the contents with QuickTime. ( The file is not downloaded. ) 
  9. Every time the web application is started, the settings for its display layout or
    the configuration of its text memo input button returns to its initial state.
  10. After updating the firmare, the following states occur.
    - The message "WLAN ERR" is on the MODE CHECK screen of AJ-HPX3100.
    - Although the connection is established between AJ-HPX3100 and a mobile terminal, it is impossible to switch between Proxy Movie and Streaming via the "ProxyMovie/Streaming" panel or to switch to the "Camera Control" panel via the "Camera Status" panel.
  11. After operating the USER SETTING of AJ-HPX3100's wireless LAN setting, the streaming can not be done or the Proxy Movie can not be played.

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Proxy

  1. It is not possible to playback Proxy Movie well.When the thumbnail is clicked, the display doesn't become a playback video. The display is still black screen.
  2. User name and Password is required every time when Proxy Movie is playbacked.
  3. The display becomes all white momentarily when Proxy video is playbacked.

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Proxy Streaming

  1. When the setting of AJ-HPX3100 is changed, the proxy streaming image sometimes stops suddenly.
  2. When the seek bar of the browser was operated while viewing and listening to the proxy streaming video on iPod touch or iPhone, the streaming was paused. After it resumed, its delay was larger.
  3. While viewing and listening to the proxy streaming video, the image is confused.
  4. The video is paused while streaming or the display only has a black screen with no video streaming.

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1. It is not possible to connect with Mac.It was possible to connect well when TCP/IP setting was set to "Manually".But it is not possible to connect when TCP/IP setting is changed to "Using DHCP".

 

 

Please set the network settings again according to the following procedure.

 1. Click "Open Network Preferences..." from AirMac icon in menu bar.

 2. Select "AirMac", and click "Advanced…" at right under corner.

 3. Select the Network Name which tou want to connect in Preferred Networks, and click "-" mark to delete the settings.

 4. Please set network settings again according to page 13 of User Guide.


* If you use MacOS X 10.7 Lion, please select "Wi-Fi" instead of "AirMac".

 

 

 

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2. How many terminals can be connected with a camera?

 

 

It is confirmed to connect the camera with terminals up to three.

There is a case that cannot be connected simultaneously when some kinds of connections (PC, iPad, and iPod etc.) exist together.

 

 

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3. Where is the transmission rate slow ?Where is the wireless connection difficult ?

 

 

Please use it carefully at the following places.

 - Near microwave oven

 - Near digital cordless phone

 - Place where a lot of wireless LAN equipment are used

 - Near wireless equipment using 2.4GHz band (Bluetooth equipment, wireless audio equipment, game equipment, etc.)

 - Foward position of camera

 

 

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4. Is there something good way when the transfer rate is slow?

 

 

The antenna of the wireless module turns to right back of the camera. Therefore, the transfer rate might become slow at the left or the front of the camera (for instance, place where no reflection thing is in surroundings). In that case, please use the wireless terminal at the back of the camera.

 

 

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5. Is it possible to use wireless functions in other countries? In which country can wireless functions be used?

 

 

Wireless module (AJ-WM30) is permitted separately in four regions, and they each have their own product number.

Please purchase the model permitted in the country that you use. Moreover, please confirm regulations of the country that you use because it is not possible to use wireless functions.

 

  - AJ-WM30MC : Chaina

  - AJ-WM30P : USA, Canada, Mexico, Argentina, Peru, Taiwan

  - AJ-WM30E : EU, EFTA, Australia, New Zealand, Russia, Ukraine, Saudi Arabia, UAE, Kuwait, Oman, Egypt, South Africa, South Korea, Philippines, Malaysia,  Singapore

  - AJ-WM30 : Japan

 

Please do not use wireless functions in every countries except the above countries.

 

 

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6. Can wirless functions be used in snow or rain ?

 

 

Because the electric wave of 2.4GHz band does not attenuate in the snow and rain, it is possible to use it without trouble.

 

 

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7. Is it possible to communicate with the camera in water?

 

 

Because the electric wave of 2.4GHz band attenuates greatly in water, it is possible to hardly communicate.

 

 

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8. There is a country that only the indoor use is permitted. What place is the indoor use?

 

 

Generally, indoor place means an inside of the building, but the inside place of airplane, train, or ship might be considered to be outdoor place.

And also the wiress use might be prohibited in airplane or ship. Please confirm regulations of the country about details.

 

 

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9. P2 Browser doesn't start though wireless LAN is correctly connected.The message "This page cannot be displayed." appears. P2 Browser doesn't start.

 

 

The Internet Protocol address giving with DHCP might have failed. Please confirm Internet Protocol address and the subnet mask.

In case of the following, the Internet Protocol address giving with DHCP has failed.

    IP Address : "168.X.X.X "

    Subnet Mask : ” 255.255.0.0 "

Please delete the connection from the management of the wireless network once, and setup the connection settings of the wireless network again.

 

 

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10. When two or more terminals are connected with AJ-HPX3100, the image sometimes stops on one of those terminals.

 

 

The proxy streaming function is a best-effort type of service and does not always guarantee the maximum connections of the standard. Depending on the network congestion level or the communication environment, the transmission speed may decrease or the communication may fail.
This may be improved by the following methods.
1) Change the connection channel setting from "Automatically" to "Manually" setting of the fixed value.
2) Change the connection channel manually to a relatively uncongested channel to avoid interference..

 

 

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11. Is it possible to be connected with a moble terminal of Android system?.

 

 

The P2 browser screen may open, but it can not be operated because the OS is not eligible for the operation guarantee. Please use the mobile terminals which support the OS and browser listed in the compatibility information..

 

 

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1. When P2 card is removed and inserted, contents are not updated in iPod.There is no Update button on Contents panel of iPod. How to update contents?

 

 

Please click CONTENTS button in iPod. Contents will be update.

 

 

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2. It is not possible to update contents by clicking Update button on Contents List panel.It is not possible to update contents with clicking Update button when X mark is displayed on thumbnail once.

 

 

In case of Internet Explorer, it is not possible to update contents with Update button because X mark display is cached.

Please update contents with update button of Internet Explorer.

 

<NOTE> In case of Safari, there is no problem because X mark display is not cached.

 

 

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3. After camera recording ends, X mark is displayed on thumbnail of P2 Browser.

 

 

Because the load of writing termination processing of P2 card is very large, Thumbnail Update processing is not in time.

Please confirm the access to P2 card is finished and update contents with update button of browser ( Internet Explorer or Safari ).

 

 

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4. Camera Status information is no display.TCG display is " - - ; - - ; - - ; - - " on Camera Status panel.

 

 

For Windows 7

Step1: Confirmation of Java
Please visit the following website to check whether or not Java is installed, and then download and install it.
Japanese: http://www.java.com/ja/ English: http://www.java.com/en/

Operation has been confirmed for the version below.
   Version 6 Update 30

 

Step 2 : Browser security settings

Set Browser security settings according to the following procedure.

(1)  Select " Tools " -> " Internet Options... " from menu bar of Internet Explorer.

(2)  Click " Security " tab and select " Internet ".

(3)  Click " Default Leve " button.

           * When " Default Level " button is gray out, security setting has already been set to " Default Level ".

             Go to (4).

(4)  Click " OK " button.

 

** Please set security settings according to the following way if " Default Level " is not permitted for your security.

(1)  Click " Custom Level... " button.

(2)  Select " Enable " in the following items.

       - Active scripting

       - Allow paste operations via script

       - Scripting of Java applets

(3)  Clicking " OK " button, warning message is displayed. And click " OK " button on the message box.

(4)  Click " OK " button.


For Mac OS X
■Step1: Confirmation of Java
In the Finder menu, select Go -> Utilities.
Double-click on Java Preferences to display the following window.


Please confirm that the checkboxes are checked at the red circle above.

If the Java Runtime is not installed, the message will be displayed at to encourage to install it. Please follow the message and install the Java Runtime.

■Step2: Setting of the browser
Select Safari -> Preferences. Then select the Security tab and confirm the 2 items below are checked.
 ・Enable Java
 ・Enable JavaScript
If not, please check them.

  On iOS, Java is installed by default.

 

 

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5. How many lists are registered in Error Lists ?

 

 

Max 25 lists.

When Error List exceed 20 lists, character color is changed into orange color. Please move to the position where the communication is good, and execute again with submit button.

 

 

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6. It is not possible to playback the contents that download has been finished.

 

 

Please playback proxy video with a media player after downloading. If proxy video can be played for a short time, the downloading has been normally completed.

<NOTE>

When P2 card is accessed by REC / Play / FF / REW operation while downloading, the download processing is interrupted.

Warning message is not displayed when an error occurs while Proxy downloading.

 

 

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7. When the camera status is changed to REC mode while file downloading with Contents Download panel, the file downloading is interruped. However the completion message is displayed.

 

 

When P2 card is accessed by REC / Play / FF / REW operation while downloading, the download processing is interrupted. Please playback proxy video with a media player after downloading. If proxy video can be played for a short time, the downloading has been normally completed.

The completion message has been given by Internet Explorer. To stop the file transfer in the camera, it is considered that the file transfer was completed on the receiving side.

 

 

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8. The file playback setting is set to QuickTime, and when a thumbnail in sub window which is opened from Contents Download panel is left-clicked, the file download starts.

Then the progress dialog of the file download opens. After the downloading finished, it is not possible to playback the contents with QuickTime. ( The file is not downloaded. ) 

 

 

This sympton occurs when the setting for the playback of ".mov" or ".MP4" file is set "QuickTime".

The file downloading must use the download function of a browser.

In case of Windows, select " Save Target As ... " with right-click.

In case of Mac, select " Download Linked File " with Ctrl and click.

 

 

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9. Every time the web application is started, the settings for its display layout or
the configuration of its text memo input button returns to its initial state.

 

 

Such phenomena may occur depending on the settings of Internet Explorer.
Please check and reset them according to the following procedure.
1) Click [Tools]->[Internet Options] of Internet Explorer to open the Internet Options screen.
2) Remove the check mark from the check box of [Delete Browsing History on exit] in [Browsing History] at [General] tab.
3) Click OK button at the bottom of the Internet Options screen to close it..

 

 

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10. After updating the firmare, the following states occur.
- The message "WLAN ERR" is on the MODE CHECK screen of AJ-HPX3100.
- Although the connection is established between AJ-HPX3100 and a mobile terminal, it is impossible to switch between Proxy Movie and Streaming via the "ProxyMovie/Streaming" panel or to switch to the "Camera Control" panel via the "Camera Status" panel.

 

 

After updating the firmware, the initial network setting for AJ-HP3100 and the Internet cache deletion for the moble terminal are required.
Please perform the operations according to "Setting of Terminal Units" described in "Please read after updating"..

 

 

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11. After operating the USER SETTING of AJ-HPX3100's wireless LAN setting, the streaming can not be done or the Proxy Movie can not be played.

 

 

When you use an iPad, if a new user registration is done and the login is performed with the new user name operating the USER SETTING, such phenomena may occur.
Please reboot your iPad and then log in again.

 

 

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1. It is not possible to playback Proxy Movie well.When the thumbnail is clicked, the display doesn't become a playback video. The display is still black screen.

 

 

(1) In case of Windows or Mac PC

Confirm the version of QuickTime. The version that operation has been confirmed is the following version.(2012.4

Please update except for the following version.

                v7.71 (Windows7)

                v10.1 (Mac Lion)
                v10.0 (Mac SnowLeopard)

 

(2) In case of iPad, iPod Touch, or iPhone

Confirm the OS version. The version that operation has been confirmed is the following version.(2012.4

Please update except for the following version.

               iOS5.0

 

(3) After confirming QuckTime or OS version

Update the latest thumbnail by clicking Update button on Contents List panel, and click the thumbnail again.

 

 

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2. User name and Password is required every time when Proxy Movie is playbacked.

 

 

After typing User name and Password, input check mark in "Remember this password" box, and click OK button.

 

 

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3. The display becomes all white momentarily when Proxy video is playbacked.

 

 

Because the drawing speed of Internet Explorer becomes slow by the performance and the operation situation of PC, the white background picture of the browser  is displayed momentarily. This phenomenon is not a malfunction.

 

 

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1.When the setting of AJ-HPX3100 is changed, the proxy streaming image sometimes stops suddenly.

 

 

When the PROXY REC FORMAT of AJ-HPX3100 has switched between "HQ 2CH MOV" and "LOW 2CH", the proxy streamig image stops. To restart it, please reload the browser.
In addition, when a "PROXY REC FORMAT" or "STRM MODE" which does not support the proxy streaming is set, the error message is displayed on the mobile terminal.

 

 

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2.When the seek bar of the browser was operated while viewing and listening to the proxy streaming video on iPod touch or iPhone, the streaming was paused. After it resumed, its delay was larger.

 

 

When the proxy streaming video is paused, please reload the browser.
The proxy streaming resumes and its delay returns to the amount before stopping.

 

 

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3.While viewing and listening to the proxy streaming video, the image is confused.

 

 

While viewing and listening to the proxy streaming video, if the P2 card which contains many clips is inserted in AJ-HPX3100, the image may be confused due to the reading process for the clip information in the P2 card. After the reading is completed, the streaming image returns to normal. This is not a malfunction, so there is no need to repair.

 

 

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4.The video is paused while streaming or the display only has a black screen with no video streaming.

 

 

It seems that the communication between the P2 Cam and the mobile terminal is broken off under the wireless environment, etc. Please try the following operations.
1) Click or tap the PLAY button on the streaming panel.
2) Reload the page on the browser.
3) Reboot the P2 Cam and connect it again with the mobile terminal.

Note: During the playback or thumbnail display on the P2 Cam, the video streaming display is a black screen.

 

 

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© Panasonic Corporation 2012