AW-UR100
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38. Are there maintenance parts?
The following parts are consumables. Please replace them based on the number of operations or the replacement interval.
Please note that the replacement interval varies depending on the operating environment and conditions.
・Wiper: Approximately 120,000 operations, replacement interval: approximately 2 years
・Wiper rubber: Average operation of 5,000 hours, replacement interval: approximately 2 years
・Cooling fan: Approximately 20,000 hours
If replacement is necessary, please consult the retailer where you purchased the product.
You can check the cumulative hours and number of operations in the camera menu.
For details, please refer to the detailed version of the instruction manual, [Hour Meter] section.
Updated: October 2024
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37. Is there a recording function?
There is no recording function.
Additionally, there is no recommended or available software to guide you.
Updated: October 2024
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36. What is the level of waterproof and dustproof performance?
It complies with JIS C0920 protection rating IP65.
Updated: October 2024
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35. Is there a night shooting function?
This unit is equipped with Night Mode, allowing shooting by illuminating the subject with infrared light even under low light conditions.
Please change the following camera menu settings:
・MENU ： Camera > Brightness > Day/Night
* The video output will be in black and white, and the iris will be fixed open.
For details, please refer to the detailed version of the instruction manual.
Updated: October 2024
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34. I want to download the firmware.
The latest firmware can be downloaded from the following URL.
https://eww.pass.panasonic.co.jp/pro-av/support/content/download/EN/ep2main/soft/upgur100_e.htm
Updated: October 2024
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33. I want to download the instruction manual.
You can download the instruction manual from the following URL.
https://pro-av.panasonic.net/manual/en/
Updated: October 2024
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32. Are NDI and NDI|HX features standard?
This unit comes standard with NDI and NDI|HX functionality.
There is no need to purchase an additional license.
Updated: October 2024
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31. Is there a recommended external power supply?
There are no recommended external DC power supplies.
For external DC power supplies that can be used with this unit, please refer to the instruction manual [DC IN Terminal], [Specifications] pages.
Updated: October 2024
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30. Is there a PoE++ hub that has been tested for compatibility?
For verified PoE hubs, please refer to the "List of PoE Compatible HUBs" available at the following URL.
Updated: October 2024
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29. I want to check how much area can be captured from the installation distance.
You can download the "Remote Camera Angle Calculation Tool" to check the imaging range from the installation distance of the camera at the following site.
https://pro-av.panasonic.net/en/support/#Calculator
Updated: October 2024
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28. Is there a command reference for RS422 and TCP/IP control?
Yes. It is available at the following website.
https://eww.pass.panasonic.co.jp/pro-av/support/content/guide/EN/top.html
Updated: October 2024
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27. I forgot the user ID and password I set. Is it possible to reset them?
It is possible. This unit can initialize only the user authentication settings and host authentication settings when connected via Network.
All registered users (ID/password) and host information (IP address) will be deleted.
(Procedure)
1. Turn on the power of the unit with the MODE switch on the camera terminal set to the following setting.
2. If the status indicator lamp on the back of the camera blinks green, turn off the camera,
return the MODE switch to its original state (both OFF), and restart.
Updated: October 2024
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26. Is it possible to output video simultaneously from each output (12G-SDI, Fiber, 3G-SDI, IP streaming)?
It is possible.
Please refer to the instruction manual (detailed version) under the sections "Output Conditions for Each Video Format" and "IP Video Transmission Output" for information on output formats.
Updated: October 2024
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25. What is the purpose of the SFP+ port?
This is the connection terminal for the SFP+ optical fiber module.
By connecting the SFP+ optical fiber module (sold separately), it outputs a video signal that is optically converted from the same signal as the 12G-SDI output.
Please use a fiber module with a bandwidth that supports the signal format used.
*Compliant with SFP+
*Does not support optical signal input.
*Please use a fiber module compliant with MSA standards.
This unit detects the presence of the fiber module and turns the power supply to the SFP+ terminal ON/OFF, but some fiber modules may not be detected.
Updated: October 2024
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24. Is it compatible with ONVIF?
It does not support ONVIF.
Updated: October 2024
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23. Is it possible to set the Pan/Tilt/Zoom position when the camera starts up?
It is possible. The initial position of Pan/Tilt/Zoom can be set in the following camera menu.
MENU : Pan/Tilt > Power On Position → [None/Standby/Home/Preset]
Updated: October 2024
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22. The camera is installed on the ceiling, but the camera's pan (left and right) does not move within the range of ±175°.
The camera requires changing the pin position of the mechanical endpoints in advance according to the installation state (Desktop/Hanging).
Additionally, you need to change [Install Position] to [Hanging] in the camera menu.
If the pin position does not match the installation condition, it may hit the pan (left/right) movement range end, causing malfunction.
Please change the position of the mechanical endpoint pins according to the camera installation state.
For details, please refer to the instruction manual (simplified version) "Switching the Rotation Range (Hanging Installation)."
Updated: October 2024
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21. The camera is installed on the ceiling. What is the setting to invert the output image?
Using the following camera menu, you can invert the output video.
・MENU: Pan/Tilt > Install Position ⇒ [Hanging] *Default [Desktop]
For this unit, it is necessary to change the pin position of the mechanical endpoints according to the installation state (Desktop/Hanging) in advance.
If the pin position does not match the installation condition, it may hit the pan (left/right) movement range end, causing malfunction.
For details, please refer to the instruction manual (simplified version) "Switching the Rotation Range (Hanging Installation)."
Updated: October 2024
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20. What is the range of private addresses that can be set?
At the time of factory shipment, the settings are as follows.
If setting manually, align the first to third segments of the default gateway setting with the IP address.
[Factory Default]
IP Address: 192.168.0.10
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
*Usable IP addresses are from 192.168.0.2 to 192.168.0.254
[Example Setting: Manual Setting]
IP Address: 192.168.2.20
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
*Usable IP addresses are from 192.168.2.2 to 192.168.2.254
Updated: October 2024
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19. Is it possible to superimpose the audio input to the audio input terminal onto the 12G-SDI, 3G-SDI, IP, and Fiber outputs?
It can be superimposed on 12G-SDI, 3G-SDI, IP, and Fiber outputs.
* If using external audio, changing the camera menu settings is required.
Updated: October 2024
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18. How many PCs can access the IP streaming distributed from one camera?
Up to 14 users can access simultaneously. However, the number of users who can access may be limited depending on settings such as the streaming bit rate.
Updated: October 2024
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17. Where is the status indicator lamp that shows the camera's condition?
The status indicator lamp is located on the rear panel (terminal side) of the camera.
It lights up as follows depending on the status:
Orange: Standby mode (No video output from the camera in this state)
Green: Power ON
Red: Device malfunction
Updated: October 2024
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16. What is the purpose of the audio input terminal?
This is an external audio (mic/line) input terminal (D-sub 9-pin).
Please change the camera menu settings according to the level of the connected equipment.
(Ratings)
Mic/Line input supported (SDI/IP)
AAC supported (IP only)
Balanced input 2ch
- For Mic input
Input level: -40dBu
Input impedance:
Approx. 10kΩ
Phantom power supported, supply voltage: 47 V ± 2V
- For Line input
Input level: 0dBu
Input impedance: Approx. 10kΩ
- Input volume adjustment range: -30dB to +20dB (1dB step)
- Embedded audio output level: -12dBFS
- Sampling frequency: 48kHz
- Quantization bit depth: 24 bits (SDI), 16 bit (IP)
Updated: October 2024
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15. Are the wiper, heater, defroster, and washer equipped as standard?
The wiper, heater, and defroster are equipped as standard.
The washer unit is sold separately.
Please refer to the instruction manual (simplified version) for the installation and control output terminal of the washer unit.
Updated: October 2024
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14. Is it possible to control with the infrared remote control (AW-RM50)?
The infrared remote control (AW-RM50) cannot be used for control.
The camera is not equipped with the functionality to receive signals from an infrared remote control.
Updated: October 2024
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13. Which remote controllers are supported?
Please check the "List of Compatible Controller Models" published at the following URL for the compatible remote controllers.
* Please note that a firmware upgrade of the unit may be required for use.
Updated: October 2024
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12. Supported OS and browsers
【Windows】
Supported OS: Windows 10
Supported Browsers: Microsoft Edge, Google Chrome
【Mac】
Supported OS: macOS 13, macOS 12, macOS 11
Supported Browsers: Safari, Google Chrome
【iPhone / iPad】
Supported OS: iOS, iPadOS
Supported Browser: Safari
【Android】
Supported OS: Android OS
Supported Browser: Google Chrome
* Some features are only available in Microsoft Edge (I.E Mode).
For details, please refer to the operating instructions (detailed version).
Updated: October 2024
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11. Does the LAN port have an auto-sensing function for straight/crossover cables?
The LAN terminal has an automatic recognition function for straight/cross cables, so either type can be used for connection.
* Please use a LAN cable of category 5e or higher, with a maximum length of 100m. (STP recommended)
Updated: October 2024
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10. Please tell me about third-party products that have been tested for compatibility.
For information on third-party products that have been verified to work, please refer to the following AW-UR100GJ product site.
https://pro-av.panasonic.net/en/products/aw-ur100/accessories.html#thirdparty
Updated: October 2024
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9. Is an AC adapter included?
An AC adapter is not included.
No specific AC adapter is recommended. Please prepare a DC power supply that matches the specified rating.
For details on the ratings, refer to the operating instructions (simplified version) [DC IN terminal], [Ratings] pages.
Updated: October 2024
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8. If both an external DC power supply and PoE++ power supply are connected, which one takes priority?
The external DC power source takes precedence.
If both are connected and the external DC power source is disconnected, the camera will automatically reboot, and the video will be interrupted during that time.
Updated: October 2024
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7. What is the power supply method?
Power can be supplied from an external DC power source (*1), a PoE++ HUB (*2), or a PoE++ injector.
(*1) ... DC 12V to 21.8V ±10% (10.8V to 24.0V)
No specific DC power supply is recommended. Please prepare a DC power supply that matches the specified rating.
For details, refer to the operating instructions (simplified version) [DC IN terminal], [Ratings] pages.
(*2) ... Please prepare a HUB or PoE++ injector that complies with the PoE++ standard (IEEE802.3bt compliant).
Updated: October 2024
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6. What are the horizontal/vertical angles of view at the telephoto and wide ends?
Horizontal: 74.1° (wide end) to 3.3° (tele end)
Vertical: 46.0° (wide end) to 1.9° (tele end)
[Remote Camera Angle Calculation Tool]
You can check the approximate shooting range based on the distance to the subject.
https://pro-av.panasonic.net/en/support/#Calculator
Updated: October 2024
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5. What formats are supported?
【4K Format】
2160/59.94p, 2160/50p, 2160/29.97p, 2160/25p, 2160/24p, 2160/23.98p
【HD Format】
1080/59.94p, 1080/50p, 1080/29.97p, 1080/29.97PsF, 1080/25p, 1080/25PsF,
1080/23.98p over 59.94i, 1080/24p, 1080/23.98p, 1080/23.98PsF,
1080/59.94i, 1080/50i, 720/59.94p, 720/50p
* The output format varies depending on the system frequency and system format.
Updated: October 2024
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4. Connected to the remote controller, but the controller does not recognize the camera.
The network function of the AW-UR100 will not operate without setting up an initial account.
Even when connecting to a remote controller: AW-RP150 or AW-RP60, or external control equipment over the network, an initial account setup is required.
A computer is needed to set up the initial account.
For the initial account setup method, please refer to the AW-UR100 Operating Instructions (Simplified Version) [Setting Up the Initial Account] page.
If the initial account is not set, the AW-RP150 or AW-RP60 will be able to recognize the AW-UR100, but control will not be possible.
Updated: October 2024
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3. When I restart the power, the DRS function that I thought I had set is not working.
The following problem occurred, but we have released a fixed firmware.
Please update the firmware to Ver. 1.25 or later.
Symptom:
Even if the DRS function is set, if you turn the power off once or set standby mode, there was a problem where the effect of the DRS function is disabled when you restart the unit.
The settings you have set are reflected in the menu, but they are not working, so you had to set DRS again in the menu.
Updated: July 2024
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2. What are the key points to select SFP+ module to be used with AW-UE160, and AW-UR100?
There may be a case that a module which can be used with AW-UE150 does not work with AW-UE160 and AW-UR100.
Is there any possible cause for this?Please select an SFP+ module that complies with the MSA standard, with the MOD-DEF0 pin internally connected to Ground.
AW-UE160 and AW-UR100 detect the inserted SFP+ module with the MOD_DEF0 pin and control the power supply.
For third party devices that the operation has been confirmed, please refer to the link.
(Accessories | AW-UE160W/K | PTZ Camera Systems | Broadcast and Professional AV | Panasonic Global)
Apr., 2024 updated
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1. The audio level meter "Line"/"Mic" display on the Live screen is incorrect.
→This symptom will be improved by updating to firmware Ver.1.05 or later.(24 October, 2023)The input type of the audio level meter on the live screen: "Line"/"Microphone" is displayed incorrectly.
(Even though it was set to "Line" on the Setup screen, "Mic" and Line/Mic are displayed in reverse on the Live screen.)
→This symptom will be improved by updating to firmware Ver.1.05 or later. Please download and install the firmware from below.
https://eww.pass.panasonic.co.jp/pro-av/support/content/download/EN/ep2main/soft/upgur100_e.htmIf you have not updated your camera yet, please check the following.
The settings on the Setup screen function normally, and the display is reflected correctly, so please switch tabs and check the Setup screen.
Oct., 2023 updated