FAQ

AW-UE20 / AW-HE20

• 40. The HDMI and SDI output video from the camera shows multiple color bands (color bars).

  

  The AW-UE20/HE20 can output color bars in addition to camera images, depending on the settings.

  Please change the settings or switch the output image from your controller.

  * Switching and setting locations from each controller:

  　・Infrared remote control (AW-RM50): Press the [MODE] button on the remote control to switch to the camera image.

  　・AW-RP60/RP150: Press the button on the control panel to switch to the camera image.

  　・Web screen (computer): Setup ＞ Image/Audio ＞ System ＞ Colorbar → [Off] → [Set]

   

  Jun, 2024 updated

• 39. The video is displayed on the web live screen, but there is no audio.

  The live screen on this product does not output audio.

  This product supports the RTSP protocol. If you want to check the audio along with the video, please receive the camera's H.264/H.265 images via RTSP.

   

  The URL for RTSP requests for the AW-HE20/AW-UE20 is as follows:

  *For the camera's IP address (192.168.0.10), H.264 or H.265:

  　・For H.264 rtsp://192.168.0.10:554/mediainput/h264/stream_1

  　・For H.265 rtsp://192.168.0.10:554/mediainput/h265/stream_1

   

  * Please check with the manufacturer for settings on external products or external software.

  * To output H.264/H.265 images from the camera, you need to set the Priority Mode setting as follows:

  　　・For AW-HE20: IP

  　　・For AW-UE20: IP(4K) or IP

   

  Jun, 2024 updated

• 38. I want to receive H.264/H.265 images via RTSP from external devices and external software.

  The RTSP request URLs for receiving H.264/H.265 images from the AW-HE20/AW-UE20 are as follows.

  *For the camera's IP address (192.168.0.10), H.264 or H.265:

  　・For H.264: rtsp://192.168.0.10:554/mediainput/h264/stream_1

  　・For H.265: rtsp://192.168.0.10:554/mediainput/h265/stream_1

   

  * Please check with the manufacturer for the configuration methods for external equipment or software.

  * To output H.264/H.265 images from the camera, the Priority Mode settings must be configured as follows.

  　　・For AW-HE20: IP

  　　・For AW-UE20: IP(4K) or IP

   

  Jun, 2024 updated

• 37. Can a network-connected camera be used as a camera for web conferencing?

  By installing the "PTZ Virtual USB Driver" (free) on your computer, you can use a remote camera on the network as a virtual USB camera recognized by a Windows PC.

  For details on the "PTZ Virtual USB Driver," please refer to the following URL.

   

  https://pro-av.panasonic.net/en/software/ptz_vud/

   

  Jun, 2024 updated

• 36. Is there a command reference for RS422 and TCP/IP control?

  The control command list for our remote camera can be downloaded from the following website.

  https://eww.pass.panasonic.co.jp/pro-av/support/content/guide/EN/top.html

   

  Jun, 2024 updated

• 35. The option for [H.264] is not displayed on the web interface. Only [JPEG] is shown.

  The web interface of this product cannot display H.264/H.265 format images.

  To display H.264/H.265 format images, please use external equipment or software that supports H.264/H.265.

  * For details, please refer to the "Priority Mode" section in the Oparating Instructions.

   

  Jun, 2024 updated

• 34. Is it equipped with a microSD card slot? Can it record video?

  It does not have a feature to record video, nor does it have a microSD card slot.

  Please prepare separate hardware or software to record HDMI, SDI, or IP streaming video.

   

  Jun, 2024 updated

• 33. What is the video output delay?

  The amount of delay for each video output is not publicly disclosed.

   

  Jun, 2024 updated

• 32. Does it support ONVIF?

  It does not support ONVIF.

   

  Jun, 2024 updated

• 31. I want to download the firmware.

  You can download the latest firmware from the following URL.

  https://eww.pass.panasonic.co.jp/pro-av/support/content/download/EN/ep2main/soft/upgue20_e.htm

   

  Jun, 2024 updated

• 30. I want to download the user manual.

  You can download the Oparating Instructions from the following URL.

  https://pro-av.panasonic.net/manual/en/

   

  Jun, 2024 updated

• 29. I forgot the account information (username and password) I set up. Is it possible to reset it?

  Yes, it is possible. Only the user settings of this product can be initialized.

  Registered user information (ID/password) will be deleted.

   

  (Procedure)

  1. Turn on the power with the service switch set to the following settings.

  

  2. Once the initialization is complete, the status indicator lamp on the front of the camera will blink green.

      Return the service switch to its original state (turn all SW1 and SW2 off) and restart.

   

  Jun, 2024 updated

• 28. Is it possible to start the camera at the specified Pan/Tilt/Zoom position upon startup?

  Yes, it is possible.

  The Pan/Tilt/Zoom position at camera startup uses the POWER ON preset function.

  To set it, specify the Pan/Tilt/Zoom position and then switch the power to standby mode. At this time, the camera will remember the position.

  If you turn off the power without switching to standby mode, the Pan/Tilt/Zoom position will not be remembered.

   

  Jun, 2024 updated

• 27. Is it possible to turn off the status indicator light?

  By setting the following to [Disable], you can turn off the status indicator lamp permanently.

  However, the status indicator lamp may light up during startup, firmware updates, or in case of an abnormality.

   

  ・ Camera menu settings location: System ＞ Status Lamp ＞ [Enable] or [Disable]

  ・ Web page settings location: Setup ＞ Image/Audio section ＞ System ＞ Status lamp ＞ [Enable] or [Disable] ＞ [Set]

   

  Jun, 2024 updated

• 26. Cannot change the IP address from the easy IP setup software.

  If the following setting is set to [20min], you will not be able to change the network settings if approximately 20 minutes have passed after turning on the product.

  In this case, please restart the power and then change the IP address.

   

  The settings can be changed in the web menu.

  ・ Web page settings location: Setup ＞ Network section: Network ＞ Easy IP Setup accommodate period ＞ [20min / Unlimited] ＞ [Set] *Factory default setting [20min]

      * This setting is not available in the camera menu, so please change it from the web settings page.

   

  Jun, 2024 updated

• 25. I want to operate the iris manually.

  The default setting for the camera's scene file is [Full Auto]. In this case, the iris cannot be operated manually.

  To operate the iris manually, change the scene file setting to something other than [Full Auto].

   

  ・ Camera menu settings location: Camera ＞ Scene ＞ [Scene1, Scene2]

  ・ Web page settings location: Setup ＞ Image/Audio section: Image adjust ＞ Scene ＞ Select [Scene1, Scene2] ＞ [Set]

   

  Jun, 2024 updated

• 24. The camera is installed on the ceiling. What is the procedure to flip the output video?

  Please change the camera menu settings according to the installation situation of the camera. *Factory default setting [Desktop]

   

  ・ Camera menu settings location: SYSTEM ＞ Install Position ＞ [Desktop] or [Hanging]

  ・ Web page settings location: Setup ＞ Image/Audio section ＞ System > Install Position ＞ [Desktop] or [Hanging] ＞ [Set]

   

  Jun, 2024 updated

• 23. What is the number of preset memory registrations?

  Up to 100 preset memories can be registered.

   

  * The number of preset memories that can be registered and played back varies depending on the controller used.

  * The AW-RM50G can register and play back up to 12 presets.

   

  Jun, 2024 updated

• 22. No audio output from SDI output.

  The SDI output of this product does not support embedded audio.

   

  Jun, 2024 updated

• 21. Is it possible to embed audio into all SDI, HDMI, and IP?

  It is possible to embed audio in the HDMI output and IP transmission video. Audio cannot be embedded in the SDI output.

  * Audio will not be output on the live screen of this product. Please receive the H.264/H.265 images of this product via RTSP.

  * When using an external microphone, audio-related settings need to be configured in the camera menu.

      ・ Camera menu settings location: Output ＞ Audio

      ・ Web page settings location: Setup ＞ Image/Audio section: Audio > Audio

   

  Jun, 2024 updated

• 20. What are the specifications for external audio input?

  The specifications are as follows.

   

  Mic/line input compatible (HDMI/IP/USB)

    ACC compatible (IP only)

  * Audio input through the external audio input terminal can be output via HDMI/IP/USB.

  * Only mic/line input can be used for audio input. Audio input is not possible through HDMI, IP, or USB.

   

  φ3.5 mm stereo mini jack, unbalanced

   

  ・When using mic input:

      Input level: -40 dBV (0 dB=1 V/Pa, 1 kHz)

      Plugin power compatible, supply voltage: 2.5 V±0.5 V

   

  ・When using line input:

      Input level: -10 dBV

   

  ・Input volume variable range: -36 dB to +12 dB (3 dB step)

  ・Embedded audio output level: -12 dBFS

  ・Sampling frequency: 48 kHz

  ・Quantization bit depth: 16-bit

   

  Jun, 2024 updated

• 19. Is there a built-in microphone in the camera?

  The microphone is not built-in. Please connect a microphone to the external microphone input terminal.

   

  * When using an external microphone, audio-related settings need to be configured in the camera menu.

  ・ Camera menu settings:

      SYSTEM ＞ Audio → On

       * Setting Audio to [On] will display the following menu options:

         SYSTEM ＞ Input Type, Volume Level, Plugin Power

  ・ Web page settings:

       Setup ＞ Image/Audio section: Audio → On → Set

       * Setting Audio to [On] will display the following menu options:

         Setup ＞ Image/Audio section: Input Type, Volume Level, Plugin Power → Set

   

  Jun, 2024 updated

• 18. Is it compatible with control from AW-RP50 and AW-RP120?

  Not supported. There are no plans to support them.

   

  Jun, 2024 updated

• 17. Which controllers are supported?

  For compatible controllers, please refer to the "Compatibility Chart for Operation Devices" available at the following URL.

  * Firmware update of the unit may be required for use.

  https://pro-av.panasonic.net/en/products/compatibility_chart/pdf/Compatibility_Chart_for_Operation_Devices.pdf

   

  Jun, 2024 updated

• 16. If both an AC adapter and PoE power supply are used, which one takes priority?

  Power supply from the AC adapter is prioritized.

  If you disconnect the power supply from the AC adapter while both are connected, the camera will restart, and video output will stop until it reboots.

  Similarly, if you start power supply from the AC adapter while powered by PoE, the camera will also restart and video output will stop.

   

  Jun, 2024 updated

• 15. Is an AC adapter included?

  An AC adapter is included.

   

  Jun, 2024 updated

• 14. Is there a screw hole for tripod attachment?

  There is one 1/4-20UNC, ISO1222 (6.35mm) screw hole on the bottom.

  For details, please refer to the "Mounting on a Tripod" page in the Oparating Instructions.

   

  Jun, 2024 updated

• 13. Are there any PoE hubs that have been verified to work?

  For verified PoE hubs, please refer to the "Compatibility Chart for PoE HUB" available at the following URL:

  https://pro-av.panasonic.net/en/download/compatibility_poe_hub/pdf/Compatibility_Chart_for_PoE_HUB.pdf

   

  Jun, 2024 updated

• 12. Which PoE power supply standard is supported?

  Supports PoE+ (IEEE802.3at) standard.

  If powered by a PoE (IEEE802.3af) standard hub, it will not operate. In this case, the status indicator will light up in red.

   

  Jun, 2024 updated

• 11. Is it possible to control the camera from devices such as an iPad?

  Control from mobile devices such as iPad is not supported.

   

  Jun, 2024 updated

• 10. Is the web page compatible with Microsoft Edge and Google Chrome?

  Compatible.

  * For details, please refer to the "Required Personal Computer Environment" page in the Oparating Instructions.

   

  Jun, 2024 updated

• 9. What is Priority Mode?

  This product can switch [Priority Mode] to adjust the output settings according to the usage.

   

  Settings location:

  ・Camera menu: SYSTEM > Priority Mode

  ・Web settings location: Setup > Basic: Priority Mode > Priority Mode

   

  [Mode]

  *1■[HDMI(4K)]: Can output 4K format video to an external monitor connected via an HDMI cable.

  *1■[USB(4K)]: Can be used as a 4K web camera. The camera can also be controlled from the computer.

  *1■[IP(4K)]: Can transmit IP video. For 4K IP video transmission, it uses the H.264/H.265 video coding format.

       This product cannot display H.264/H.265 images on the Live screen. To display H.264/H.265 images, use external equipment or software that supports H.264/H.265 images.

    ■[HDMI/USB]: Can output HD format video to an external monitor connected via HDMI/SDI cable.

       Can be used as a web camera.

    ■[IP]: Can output HD format video to an external monitor connected via HDMI/SDI cable.

      Can transmit IP video. Also supports IP transmission of H.264/H.265 images.

       This product cannot display H.264/H.265 format images on the live screen. To display H.264/H.265 images, use external equipment or software that supports H.264/H.265 images.

    ■[USB(Video Conference)]: Can be used as a web camera.

       Specifically adjusted for online meetings, and it automatically switches to standby mode when the online meeting ends, and switches back to Power ON mode when an online meeting starts in standby mode.

       *Cannot output video via HDMI or SDI.

       *Cannot output video via IP transmission.

       *Audio output is forcibly turned off.

   

  *1: [xxx(4K)] is displayed only on the AW-UE20.

  For details on output formats for each Priority Mode, please refer to the "Output Formats and Resolutions" page in the Oparating Instructions.

   

  Jun, 2024 updated

• 8. Does the LAN port have automatic recognition for straight/cross cables?

  There is no automatic recognition function for straight/cross cables.

  When directly connecting to a computer or remote controller, use a cross cable,

  and when connecting via a hub, use a straight cable.

   

  Jun, 2024 updated

• 7. What LAN cables are available for use?

  The LAN cable should be:

  - For serial connection (RS422):

  Category 5 or higher, STP, straight cable

  Maximum 1000m

  - For IP connection:

  Category 5e or higher, STP

  Maximum 100m

  *Please use STP (Shielded Twisted Pair).

   

  Jun, 2024 updated

• 6. What is the range of private addresses that can be set?

  The factory default settings are as follows.

  When setting manually, please match the first to third segments of the default gateway setting with the IP address.

  【Factory Default】

  IP Address: 192.168.0.10

  Subnet Mask: 255.255.255.0

  Default Gateway: 192.168.0.1

  *The usable IP addresses are 192.168.0.2 to 192.168.0.254

   

  【Example Setting: Manual Configuration】

  IP Address: 192.168.2.20

  Subnet Mask: 255.255.255.0

  Default Gateway: 192.168.2.1

  *The usable IP addresses are 192.168.2.2 to 192.168.2.254

   

  Jun, 2024 updated

• 5. What operating systems and browsers are supported?

  【Windows】

  Supported OS: Windows 10

  Supported browsers: Internet Explorer 11 (32 bit / 64 bit), Microsoft Edge, Google Chrome

   

  【Mac】

  Supported OS/Browsers: Mac OS 10.15

  　　 Mac OS 10.14

  　　 Mac OS 10.13

  　　 Mac OS 10.12

  　　 OS X 10.11　　　

  　　 /Safari

  　　 /Google Chrome

   

  Jun, 2024 updated

• 4. Is it possible to output video simultaneously from each output (SDI, HDMI, IP streaming)?

  It is possible.

   

  * The terminals that can output simultaneously vary depending on the Priority Mode settings.

  * The output format varies depending on the system frequency, system format, and Priority Mode settings.

   

  For details, please refer to the "Priority Mode" page in the Oparating Instructions.

   

  Jun, 2024 updated

• 3. What output formats are supported?

  This product supports the following formats.

  ■ SDI

  [60Hz]

  1080/60p, 1080/60i, 1080/30p, 720/60p

  [59.94Hz]

  1080/59.94p, 1080/59.94i, 1080/50i, 1080/29.97p, 720/59.94p

  [50Hz]

  1080/50p, 1080/50i, 1080/25p, 720/50p

  ■ HDMI

  [60Hz]

  2160/30p*, 1080/60p, 1080/60i, 1080/30p, 720/60p

  [59.94Hz]

  2160/29.97p*, 1080/59.94p, 1080/59.94i, 1080/29.97p, 720/59.94p

  [50Hz]

  2160/25p*, 1080/50p, 1080/50i, 1080/25p, 720/50p

  * 4K output is available only on the AW-UE20

  * The output format varies depending on the system frequency, system format, and priority mode settings.

   

  Jun, 2024 updated

• 2. What are the horizontal and vertical angle of view?

  The angle of view is as follows:

  Horizontal angle of view: 71° (Wide end) to 6° (Tele end)

  Vertical angle of view: 43° (Wide end) to 3° (Tele end)

   

  Jun, 2024 updated

• 1. I want to control it from my computer, but the web page does not open.

  The network function of AW-UE20/HE20 does not work unless the initial account is set.

  In the initial state, the account setting screen is displayed before the WEB screen is displayed, so be sure to set it.

  * To set the initial account, it is necessary to connect the camera and the computer via IP.

  * For detailed settings, refer to the "Initial Account Settings" page in the Oparating Instructions.

      (account setting screen)

  

   

  Jun, 2024 updated