FAQ

AW-UE100

AW-UE100 comes with High bandwidth NDI, NDI|HX as a standard function.
There is no need for additional activation.

There is a [Preset Scope] setting in the camera menu that selects the items to be called when recalling preset memory.
When the [Preset Scope] setting is [Mode A] (initial setting value), the white balance is called with the setting value at the time of registration.
If you do not want to recall the white balance setting when playing preset memory, please set the [Preset Scope] to [Mode B] or [Mode C].
　Menu: [Preset] > [Preset 1/2] > [Preset Scope] → [Mode A/B/C]
　The items for each setting to be recalled when playing preset memory are as follows:

Even if the camera menu [OSD Mix/Crop Marker] setting is [On], there are cases where the OSD menu, status, and Crop frame cannot be displayed.
For details, please check the instruction manual “[OSD Mix/Crop Marker] About the exclusive condition”.

Yes, it is possible.
Please change the following setting to [Off]. Menu: [Output 4/5] > [OSD Mix/Crop Marker] > [12G SDI], [HDMI] → Off *Initial setting value [On]
- When set to Off, the OSD (On-Screen Display) menu will no longer be displayed.

By installing the “PTZ Virtual USB Driver” (free of charge) on your computer, you can recognize a remote camera on the network as a virtual USB camera and use it with Windows PCs (only Windows 8.1 and Windows 10).
For detailed instructions, please refer to the operation manual at the following URL.
https://pro-av.panasonic.net/en/software/ptz_vud/

You can refer to the following websites.
https://eww.pass.panasonic.co.jp/pro-av/support/content/guide/EN/top.html#remote

The latest firmware can be downloaded from the following URL.
https://eww.pass.panasonic.co.jp/pro-av/support/content/download/EN/ep2main/soft/upgue100_e.htm

You can download the instruction manual from the following URL.
https://pro-av.panasonic.net/manual/en/02_search.html?lang=en&search_word=AW-UE100

The network function of AW-UE100 does not work unless the initial account is set.
When connecting to the network with AW-RP150, AW-RP60, you also need to set up an initial account.
The initial account setup requires a computer.
To configure the initial account, please refer to the “Setting Up the Initial Account” section in the simplified version of the AW-UE100 user manual.
If the initial account is not set up, the AW-RP150 can recognize the AW-UE100, but control will not be possible.
- In the case of serial connection, recognition is still possible even without configuring the account.

Yes, it is possible. Please check the instruction manual “Display of Web Screen” for the supported OS and web browser.
Also, for touch panel equipped PCs, please check the instruction manual “Display of Web Screen by Touch Panel Equipped PC”.

The Crop function allows you to output cropped images (FHD (1920×1080), HD (1280×720)) from the UHD signal through the 3G SDI output terminal and LAN terminal.
You can specify the cropping position from up to three places, and you can operate it from the remote camera controller: AW-RP150, AW-RP60, and the web screen. In addition, with the cropping zoom function, you can zoom in the cropped image up to 5 times. *The image quality will drop.
- The 12G SDI output terminal and HDMI terminal output downscaled UHD video to FHD or HD when the Crop function is enabled. Additionally, the cropped image is not output.
- The cropped image can be output from the 3G SDI output, NDI output, IP output 1, and IP output 2
　　　　*IP output 1: Applies to CH1 (H.264(1), H.265(1), JPEG(1)) streaming video.
　　　　*IP output 2: Applies to CH2?CH4 (H.264(2)?(4), H.265(2)?(4), JPEG(2)?(4)) streaming video.　
　　　　*In [NDI|HX] Streaming Mode, IP output 1 and IP output 2 operate in tandem.
　　　　*The following values cannot be set in Streaming Mode: H.264（UHD）、H.265（UHD）、JPEG（UHD）、RTMP（UHD）、SRT（H.264 UHD）、SRT（H.265 UHD）
- The Crop function can be set when the [System Format] is as follows:
　　Crop（1080）：[System Format ： 2160/59.94p、2160/29.97p、2160/50p、2160/25p、2160/24p、2160/23.98p]
　　Crop（720 ） ：[System Format ： 2160/59.94p、2160/50p]

Please change the following settings in the camera menu.
Camera menu: Pan/Tilt > Istall Position ⇒ [Hanging] *Initial value [Desktop]

Yes, it is possible. You can select from [Standby, Home, Preset] in the camera menu setting: [Power On Position].

Yes, you can. This device can only initialize the user authentication settings and host authentication settings when connecting to the Network.
At this time, all registered users (ID/password) and host information (IP address) will be deleted.
(Procedure)
1.Turn on the power with the IR ID switch and service switch on the camera terminal side set as follows.

2.When initialization is complete, the status indicator lamp on the front of the camera will flash green.
Return the switch to its original state (all SW1~SW4 off) and restart the camera.

Audio playback is only possible with Windows Internet Explorer11.

Up to 14 terminals can access simultaneously.
However, depending on the network communication bandwidth used by the device, the number of users who can access may be limited to less than 14.
If the Transmission type setting is [Unicast port (Auto/Manual)], up to 14 terminals can access one camera simultaneously.
If the Transmission type setting is [Multicast port], an unlimited number of terminals can access one camera simultaneously.
For details on the settings, please check "Displaying the Web screen" in the instruction manual.

It does support them, however, some functions can only be used from Windows Internet Explorer 11.
Please check the instruction manual for details.

[Windows]
Supported OS: Windows 10
Supported browsers: Internet Explorer 11 (32 bit / 64 bit), Microsoft Edge, Google Chrome
[Mac]
Supported OS: Mac OS 10.15, Mac OS 10.14, Mac OS 10.13,
Supported browsers: Safari 13, Google Chrome
[iPhone /iPad]
Supported OS: iOS
Supported browsers: Safari, Google Chrome
[Android]
Supported OS: Android OS
Supported browser: Google Chrome
*Some functions can only be used from Windows Internet Explorer 11.
Please check the instruction manual for details.

There is one screw hole equipped on the bottom surface for 1/4-20UNC, ISO1222 (6.35mm).
For details, please check "When mounting on a tripod" in the instruction manual (Simple version).

You can set the On/Off of the function to point the camera straight down when the device is in Standby mode.
If you turn this function on, when the device is in Standby mode, the direction of the camera will be pointed straight down where the subject is not reflected.
You can visually confirm that it is not in a state where shooting is possible.

The specs are as follows.
Support (SDI/HDMI/IP)
AAC support (only IP support)
φ3.5 mm stereo mini jack Input impedance: about 10kΩ unbalanced
When using a microphone
Input level: -40 dBV (0 dB=1 V/Pa, 1 kHz)
Supports plug-in power, supply voltage: 2.5 V±0.5 V
When using line input
Input level: -10dBV
Input volume variable range: -36dB to +12dB (3dB step)
Embedded audio output level: -12dBFS
Sampling frequency: 48kHz
Quantization bit number: 24 bits (SDI, HDMI), 16 bits (IP)

The camera does not have a built-in microphone. Please connect a separately sold microphone to the external microphone input terminal.
*If you are using an external microphone, you will need to change the camera menu settings.

Unfortunately ONVIF are not supported.

Yes, it is possible.
*If you are using an external microphone, you will need to change the camera menu settings.

The LAN terminal is equipped with an automatic recognition function.

The compatible controllers can be checked in the "List of Compatible Controller Models" available at the following URL.
*You may need to upgrade the firmware of the device to use it.
https://pro-av.panasonic.net/en/products/compatibility_chart/pdf/Compatibility_Chart_for_Operation_Devices.pdf

Power supply from the AC adapter takes precedence.
If the AC adapter is unplugged while both are connected, the device will automatically restart, and there will be no video output during this time, so please be careful.

It is included.

For PoE hubs that have been confirmed to work, please check the "List of PoE Compatible HUBs" available at the following URL.
https://pro-av.panasonic.net/en/download/compatibility_poe_hub/pdf/Compatibility_Chart_for_PoE_HUB.pdf

It supports the PoE++ (IEEE802.3bt) standard. Operation with PoE and PoE+ standards is not guaranteed.

This device complies with the PoE++ (IEEE802.3bt) standard.
Please use a Category 5e or higher STP cable (up to 100m) for the LAN cable.

Yes, it is possible.
However, if the Crop function is enabled, 4K video will not be output from HDMI or 12G-SDI.
In this case, both HDMI and 12G-SDI will output FHD or HD video down-converted from 4K video.

Yes, it is possible.
Please check the "Output conditions of each video format" in the instruction manual for details.

Horizontal angle of view: 74.1° (Wide end) to 3.3° (Tele end)
Vertical angle of view: 46.0° (Wide end) to 1.9° (Tele end)

[4K format]
2160/59.94p, 2160/50p, 2160/29.97p, 2160/25p, 2160/24p, 2160/23.98p
[HD format]
1080/59.94p, 1080/50p, 1080/29.97p, 1080/29.97PsF,
1080/25p, 1080/25PsF, 1080/23.98p over 59.94i, 1080/24p,
1080/23.98p, 1080/23.98Psf, 1080/59.94i, 1080/50i,
720/59.94p, 720/50p