• 35. Is it necessary to purchase High bandwidth NDI, NDI|HX streaming license to activate the function?

    AW-UE100 comes with High bandwidth NDI, NDI|HX as a standard function.

    There is no need for additional activation.


    Jun., 2024 updated

  • 34. When recalling a preset memory with the controller, the white balance setting changes.

    There is a [Preset Scope] setting in the camera menu that selects the items to be called when recalling preset memory.

    When the [Preset Scope] setting is [Mode A] (initial setting value), the white balance is called with the setting value at the time of registration.

    If you do not want to recall the white balance setting when playing preset memory, please set the [Preset Scope] to [Mode B] or [Mode C].

     • Menu: [Preset] > [Preset 1/2] > [Preset Scope] → [Mode A/B/C]

     The items for each setting to be recalled when playing preset memory are as follows:


    Jun., 2024 updated

  • 33. The camera menu display or Crop frame is not displayed.

    Even if the camera menu [OSD Mix/Crop Marker] setting is [On], there are cases where the OSD menu, status, and Crop frame cannot be displayed.

    For details, please check the instruction manual “[OSD Mix/Crop Marker] About the exclusive condition”.


    Jun., 2024 updated

  • 32. Is it possible to erase the Crop frame displayed on the HDMI output image?

    Yes, it is possible.

    Please change the following setting to [Off]. Menu: [Output 4/5] > [OSD Mix/Crop Marker] > [12G SDI], [HDMI] → Off *Initial setting value [On]

    - When set to Off, the OSD (On-Screen Display) menu will no longer be displayed.


    Jun., 2024 updated

  • 31. Can a camera be used as a webcam for web conference?

    By installing the “PTZ Virtual USB Driver” (free of charge) on your computer, you can recognize a remote camera on the network as a virtual USB camera and use it with Windows PCs (only Windows 8.1 and Windows 10).

    For detailed instructions, please refer to the operation manual at the following URL.


    Jun., 2024 updated

  • 30. Is there a command reference for RS422 and TCP/IP control?

    You can refer to the following websites.


    Jun., 2024 updated

  • 29. How do I update the camera’s firmware?

    The latest firmware can be downloaded from the following URL.


    Jun., 2024 updated

  • 28. I want to download the instruction manual.

    You can download the instruction manual from the following URL.


    Jun., 2024 updated

  • 27. The camera is in the same network with AW-RP150 (or AW-RP60), and the connection settings are complete, but the camera is not recognized from AW-RP150 (or AW-RP60).

    The network function of AW-UE100 does not work unless the initial account is set.

    When connecting to the network with AW-RP150, AW-RP60, you also need to set up an initial account.

    The initial account setup requires a computer.

    To configure the initial account, please refer to the “Setting Up the Initial Account” section in the simplified version of the AW-UE100 user manual.

    If the initial account is not set up, the AW-RP150 can recognize the AW-UE100, but control will not be possible.

    - In the case of serial connection, recognition is still possible even without configuring the account.


    Jun., 2024 updated

  • 26. Is it possible to control the camera from devices such as an iPad?

    Yes, it is possible. Please check the instruction manual “Display of Web Screen” for the supported OS and web browser.

    Also, for touch panel equipped PCs, please check the instruction manual “Display of Web Screen by Touch Panel Equipped PC”.


    Jun., 2024 updated

  • 25. What is the Crop function?

    The Crop function allows you to output cropped images (FHD (1920×1080), HD (1280×720)) from the UHD signal through the 3G SDI output terminal and LAN terminal.

    You can specify the cropping position from up to three places, and you can operate it from the remote camera controller: AW-RP150, AW-RP60, and the web screen. In addition, with the cropping zoom function, you can zoom in the cropped image up to 5 times. *The image quality will drop.

    - The 12G SDI output terminal and HDMI terminal output downscaled UHD video to FHD or HD when the Crop function is enabled. Additionally, the cropped image is not output.

    - The cropped image can be output from the 3G SDI output, NDI output, IP output 1, and IP output 2

        *IP output 1: Applies to CH1 (H.264(1), H.265(1), JPEG(1)) streaming video.

        *IP output 2: Applies to CH2–CH4 (H.264(2)–(4), H.265(2)–(4), JPEG(2)–(4)) streaming video. 

        *In [NDI|HX] Streaming Mode, IP output 1 and IP output 2 operate in tandem.

        *The following values cannot be set in Streaming Mode: H.264(UHD)、H.265(UHD)、JPEG(UHD)、RTMP(UHD)、SRT(H.264 UHD)、SRT(H.265 UHD)

    - The Crop function can be set when the [System Format] is as follows:

      Crop(1080):[System Format : 2160/59.94p、2160/29.97p、2160/50p、2160/25p、2160/24p、2160/23.98p]

      Crop(720 ) :[System Format : 2160/59.94p、2160/50p]


    Jun., 2024 updated

  • 24. The camera is installed hanging from the ceiling. What are the settings to invert the output video?

    Please change the following settings in the camera menu.

    • Camera menu: Pan/Tilt > Istall Position ⇒ [Hanging] *Initial value [Desktop]


    Jun., 2024 updated

  • 23. Is it possible to start the camera at the specified Pan/Tilt/Zoom position when the camera is started?

    Yes, it is possible. You can select from [Standby, Home, Preset] in the camera menu setting: [Power On Position].


    Jun., 2024 updated

  • 22. I don't know the user ID and password I set. How to initialize it?

    Yes, you can. This device can only initialize the user authentication settings and host authentication settings when connecting to the Network.

    At this time, all registered users (ID/password) and host information (IP address) will be deleted.


    1. Turn on the power with the IR ID switch and service switch on the camera terminal side set as follows.

    2. When initialization is complete, the status indicator lamp on the front of the camera will flash green.

    Return the switch to its original state (all SW1~SW4 off) and restart the camera.


    Jun., 2024 updated

  • 21. Is it possible to play streaming audio on the Web screen?

    Audio playback is only possible with Windows Internet Explorer11.


    Jun., 2024 updated

  • 20. How many terminals can access one camera?

    Up to 14 terminals can access simultaneously.

    However, depending on the network communication bandwidth used by the device, the number of users who can access may be limited to less than 14.

    If the Transmission type setting is [Unicast port (Auto/Manual)], up to 14 terminals can access one camera simultaneously.

    If the Transmission type setting is [Multicast port], an unlimited number of terminals can access one camera simultaneously.

    For details on the settings, please check "Displaying the Web screen" in the instruction manual.


    Jun., 2024 updated

  • 19. Does the camera's WEB screen display support Microsoft Edge and Google Chrome?

    It does support them, however, some functions can only be used from Windows Internet Explorer 11.

    Please check the instruction manual for details.


    Jun., 2024 updated

  • 18. What are the supported OS and browsers?


    Supported OS: Windows 10

    Supported browsers: Internet Explorer 11 (32 bit / 64 bit), Microsoft Edge, Google Chrome


    Supported OS: Mac OS 10.15, Mac OS 10.14, Mac OS 10.13,

    Supported browsers: Safari 13, Google Chrome

    [iPhone /iPad]

    Supported OS: iOS

    Supported browsers: Safari, Google Chrome


    Supported OS: Android OS

    Supported browser: Google Chrome

    *Some functions can only be used from Windows Internet Explorer 11.

    Please check the instruction manual for details.


    Jun., 2024 updated

  • 17. Is there a screw hole for tripod mounting?

    There is one screw hole equipped on the bottom surface for 1/4-20UNC, ISO1222 (6.35mm).

    For details, please check "When mounting on a tripod" in the instruction manual (Simple version).


    Jun., 2024 updated

  • 16. What is Privacy Mode?

    You can set the On/Off of the function to point the camera straight down when the device is in Standby mode.

    If you turn this function on, when the device is in Standby mode, the direction of the camera will be pointed straight down where the subject is not reflected.

    You can visually confirm that it is not in a state where shooting is possible.


    Jun., 2024 updated

  • 15. What are the specs for external audio input?

    The specs are as follows.

    Support (SDI/HDMI/IP)

    AAC support (only IP support)

    φ3.5 mm stereo mini jack Input impedance: about 10kΩ unbalanced

    • When using a microphone

    Input level: -40 dBV (0 dB=1 V/Pa, 1 kHz)

    Supports plug-in power, supply voltage: 2.5 V±0.5 V

    • When using line input

    Input level: -10dBV

    • Input volume variable range: -36dB to +12dB (3dB step)

    • Embedded audio output level: -12dBFS

    • Sampling frequency: 48kHz

    • Quantization bit number: 24 bits (SDI, HDMI), 16 bits (IP)


    Jun., 2024 updated

  • 14. Does the camera have a built-in microphone?

    The camera does not have a built-in microphone. Please connect a separately sold microphone to the external microphone input terminal.

    *If you are using an external microphone, you will need to change the camera menu settings.


    Jun., 2024 updated

  • 13. Does it support VISCA and ONVIF?

    It does not support either.


    Jun., 2024 updated

  • 12. Is it possible to overlay audio on SDI, HDMI, and IP all at once?

    Yes, it is possible.

    *If you are using an external microphone, you will need to change the camera menu settings.


    Jun., 2024 updated

  • 11. Does the LAN terminal have an automatic recognition function?

    The LAN terminal is equipped with an automatic recognition function.


    Jun., 2024 updated

  • 10. What remote controllers can be used?

    The compatible controllers can be checked in the "List of Compatible Controller Models" available at the following URL.

    *You may need to upgrade the firmware of the device to use it.


    Jun., 2024 updated

  • 9. If both the AC adapter and PoE++ power supply are used, which one takes precedence?

    Power supply from the AC adapter takes precedence.

    If the AC adapter is unplugged while both are connected, the device will automatically restart, and there will be no video output during this time, so please be careful.


    Jun., 2024 updated

  • 8. Does the camera come with an AC adapter?

    It is included.


    Jun., 2024 updated

  • 7. Is there a PoE++ hub that has been confirmed to work?

    For PoE hubs that have been confirmed to work, please check the "List of PoE Compatible HUBs" available at the following URL.



    Jun., 2024 updated

  • 6. Which PoE power supply standards are supported?

    It supports the PoE++ (IEEE802.3bt) standard. Operation with PoE and PoE+ standards is not guaranteed.


    Jun., 2024 updated

  • 5. About PoE++ (IEEE802.3bt)

    This device complies with the PoE++ (IEEE802.3bt) standard.

    Please use a Category 5e or higher STP cable (up to 100m) for the LAN cable.


    Jun., 2024 updated

  • 4. Is it possible to output 4K video simultaneously from HDMI and 12G-SDI outputs?

    Yes, it is possible.

    However, if the Crop function is enabled, 4K video will not be output from HDMI or 12G-SDI.

    In this case, both HDMI and 12G-SDI will output FHD or HD video down-converted from 4K video.


    Jun., 2024 updated

  • 3. Is it possible to output video simultaneously from each output (12G-SDI, 3G-SDI, HDMI, IP streaming)?

    Yes, it is possible.

    Please check the "Output conditions of each video format" in the instruction manual for details.


    Jun., 2024 updated

  • 2. What are the horizontal/vertical angle of view at the tele end and wide end?

     • Horizontal angle of view: 74.1° (Wide end) to 3.3° (Tele end)

     • Vertical angle of view: 46.0° (Wide end) to 1.9° (Tele end)


    Jun., 2024 updated

  • 1. What formats are supported?

    [4K format]

    2160/59.94p, 2160/50p, 2160/29.97p, 2160/25p, 2160/24p, 2160/23.98p

    [HD format]

    1080/59.94p, 1080/50p, 1080/29.97p, 1080/29.97PsF,

    1080/25p, 1080/25PsF, 1080/23.98p over 59.94i, 1080/24p,

    1080/23.98p, 1080/23.98Psf, 1080/59.94i, 1080/50i,

    720/59.94p, 720/50p


    Jun., 2024 updated