FAQ

PTZ Cntrl app (AW-JJLHEA10G)  Application software for iPad with Control Assist Camera (AW-HEA10 series)
This is a dedicated application software that enables displaying the picture from PTZ Camera (HD Integrated Camera*) connected with Sub-Camera (AW-HEA10) and controlling the operations (panning, tilting, zooming, etc.) by touching the iPad screen. * AW-HE60**, AW-HE130, AW-HE40/65, AW-UE70 as of Oct., 2015 **AW-HE60 may need the firmware update.

• Usability  When being connected to AW-UE70/HE40/65/70, the lower screen displays the picture, but the upper screen does not display anything and remains black.

  Out of the settings for AW-UE70/HE40/65/70, JPEG Transmission setting may be "OFF".

  If JPEG Transmission setting is "OFF", the picture will not be output, so please set this setting to "ON".

   

  Related Words：Trouble, Setting, Operation

   

  Last Updated: October 2015

• Network Settings  The picture does not appear on the screen, but Menu, etc. can be operated.

  In many cases, “Now Connecting” is displayed and it can be assumed that the camera is not connected to LAN.

  If you wait for about 2 minutes, a message will appear telling which camera is not connected to LAN. For details, please refer to the chapter “Connection” in “HELP”.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Network Settings  iPad does not connect with Sub-Camera (AW-HEA10) using its Safari.

  Safari on iPad cannot connect iPad itself with AW-HEA10 camra.

  To control AW-HEA10 camera, please use Internet Explorer on PC or Safari on Mac.

  When you use iPad, please use the application software dedicated to iPad, "PTZ Cntrl" (Download from APP Store), which cannot control AW-HEA10 camera either but allows you to view the picture.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Network Settings  iPad does not connect with PTZ Camera (HD Integrated Camera) using Safari.

  Wi-Fi setting may need to be checked.

  If the router is connected to Internet, please check the settings of it.

  Using static IP in the router, please try to connect iPad using Static IP.

   

  If it is not connected to Internet, please check the settings of iPad according to the following procedure.

  1. Specify the router you need to connect. 

  2. If the window appears for login to the router, press Cancel. The first try at connection is always cancelled.

  3. Try it again, and Menu screen will appear.

  4. Select “Use Without Internet”, and iPad will be able to connect with the router.

  If Menu screen does not appear in spite of multiple tries, it is unable to be connected using DHCP. Please try to connect it using Static IP.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Network Settings  iPad does not connect with Wi-Fi router.

  If the router is connected to Internet, please check the settings of it.

  Using static IP in the router, please try to connect iPad using Static IP.

   

  If it is not connected to Internet, please check the settings of iPad according to the following procedure.

  1. Specify the router you need to connect.

  2. If the window appears for login to the router, press Cancel. The first try at connection is always cancelled.

  3. Try it again, and Menu screen will appear.

  4. Select “Use Without Internet”, and iPad will be able to connect with the router.

  If Menu screen does not appear in spite of multiple tries, it is unable to be connected using DHCP. Please try to connect it using Static IP.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Network Settings  iPad does not connect with AirPort Express.

  AirPort Express has only one LAN port. So it needs to be connected with HUB.

  When you use it with HUB connected, its router function has to be OFF. Please set its network setting to bridge mode.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Network Settings  PTZ Camera moves slowly. It sometimes moves and sometimes does not move. And its motion is not smooth.

  The same transmission line is also used for video signals. So if the transmission conditions are poor, the camera does not move well. The following options may work in this case. Please give them a try.

  1. Change the frequency (2.5/5GHz) or channel of the router to search for good conditions.

  2. Change Image Quality to Low (QVGA) or change Frame Rate of PTZ Camera (HD integrated camera) to 5 fps so that the transmission band from the camera is reduced.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Installation  Motions are not smooth in streaming video from AW-HE130 camera.

  Default settings for H.264 streaming are all ON on AW-HE130 cameras.

  This application handles Motion JPEG video. Please set all the four H.264 streaming settings to OFF.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Installation  To connect with AW-HE130 camera, does HD Integrated Camera need to be updated?

  AW-HE130 and AW-HE70 cameras do not need to be updated.

  Regarding AW-HE60 model, the products produced in April, 2015 and earlier are required to be updated to the versions below.

  AW-HE60S Network Ver. 04.07 / Ver. 05.04 or higher

  AW-HE60H Network Ver. 04.05 / Ver. 05.02 or higher

  Click here to download Update Tool and perform the update as needed.

   

  Related Words：Applicable models

   

  Last Updated: April 2015

• Installation  Is hanging installation possible?

  It is possible.

  But AW-HEA10 camra cannot reverse the top and bottom of the image. PTZ Camera (HD Integration Camera) should be fixed onto the bottom side of AW-HEA10 camera when you use it.

  For installation, please refer to its installing instructions (Simplified Operating Instructions) and use the dedicated mount brackets. It is necessary to pay careful attention not to drop the camera.

   

  Related Words：Specification

   

  Last Updated: April 2015

• Installation  Is it possible to install PTZ Camera (HD Integrated Camera) and Sub-Camera (AW-HEA10) in places distant from each other.

  It is not possible.

   

  Related Words：Specification

   

  Last Updated: April 2015

• Installation  If the model of PTZ Camera (HD Integrated Camera) is changed, does the calibration have to be done over again?

  Yes, it does.

  Even if the model is the same, after you have replaced a camera, re-calibration must be done because the new position is slightly different from the former one.

   

  Related Words：Adjustment

   

  Last Updated: April 2015

• Installation  If the lens position of Sub-Camera (AW-HEA10) is changed, does the calibration have to be done over again?

  Yes, it does.

  Re-calibration must be done.

   

  Related Words：Adjustment

   

  Last Updated: April 2015

• Installation  What happens if the LAN cable is disconnected? And, if the LAN cable is reconnected, does the system automatically return to normal?

  If the LAN cable is disconnected, nothing is displayed on the screen and the iPad cannot be controlled.

  How the cameras behave when the disconnected LAN cable is reconnected is as follows.

  PTZ Camera (HD Integrated Camera): returns to normal automatically.

  Sub-Camera (AW-HEA10): needs tapping its reset button on the screen of iPad. But it takes about 1 minute to return to normal, so please wait.

   

  Related Words：Trouble

   

  Last Updated: April 2015

• Installation  Is it possible to control PTZ Camera (HD Integrated Camera) or Sub-Camera (AW-HEA10) from other devices?

  It is possible. Since they are controlled via the network, they can also be controlled from AW-RP50 controller or PC.

  If the resolution or frame rate for streaming is changed via other devices, PTZ Camera's picture may stop on (the upper screen of iPad). To return it to normal, please tap the reset button for PTZ Camera.

  Zoom of Sub-Camera (AW-HEA10) should be kept set at Wide end (x1) when using it. If the zoom is changed, the coordinates of Sub-Camera's picture (the lower screen of iPad) are changed so PTZ Camera cannot be controlled as it is set.

   

  Related Words：Specification, Operation

   

  Last Updated: April 2015

• Installation  Is it possible to change the speed of PTZ Camera motion (HD Integrated Camera)?

  It is possible. Please change the setting using [Camera Setting].

   

  Related Words：Specification, Operation

   

  Last Updated: April 2015

• Calibration  What is the difference between General mode amd Partial Adjustment mode?

  General-mode calibration can make an adjustment using 9 marker positions on the screen for Sub-Camera (AW-HEA10) picture. But, in some cases, this is not all that can increase the accuracy. That is because, If an object is not seen on the Sub-Camera screen (for example, one person is sitting behind the other), the angle calculated from Sub-Camera screen is different from the angle at which that object is actually positioned.

  In that case, an additional adjustment should be made in Partial Adjustment mode. Partial Adjustment function enables the adjustment even when one object stands behind the other.

   

  Related Words：Installation, Adjustment

   

  Last Updated: April 2015

• Calibration  How can the adjustment accuracy be increased when capturing a nearby or distant object?

  Partial Adjustment function can adjust the differences of up to 10 positions.

  General mode can adjust the screen for Sub-Camera (AW-HEA10) picture. But, if one object is behind the other, the angle at which this object appears to be positioned on the screen will be different from the actual angle. So an additional adjustment can be made to this difference between apparent and actual angles by Partial Adjustment function to increase the accuracy.

   

  Related Words：Installation, Adjustment

   

  Last Updated: April 2015

• Calibration  It takes time to perform calibration for as many as 9 positions in General mode. Is there any eaisier way to do this?

  Please perform a General-mode calibration for only one position of the center. Then press Update button to end the calibration.

   

  Related Words：Installation, Adjustment, Operation

   

  Last Updated: April 2015

• Specification  What is the latency of video on iPad?

  PTZ Camera (AW-HE130): approx. 300 msec

  Sub-Camera (AW-HEA10): approx. 350 msec

  The conditions of network may cause the more delay.

   

  Related Words：

   

  Last Updated: April 2015

• Specification  What is the latency of controlling from iPad?

  It is less than 130 msec.

   

  Related Words：Performance

   

  Last Updated: April 2015

• Specification  What is the maximum number of PTZ Cameras (HD Integrated Cameras) that can be connected with one Sub-Camera (AW-HEA10) at the same time?

  Only one PTZ Camera can be selected.

   

  Related Words：Performance, Installation

   

  Last Updated: April 2015

• Specification  What is the maximum number of PTZ Cameras (HD Integrated Cameras) that can be registered in the application for iPad?

  Up to 100 PTZ Cameras can be registered.

   

  Related Words：Performance, Installation

   

  Last Updated: April 2015

• Specification  What is the maximum number of iPads that can be connected with one Sub-Camera (AW-HEA10) at the same time?

  Only one iPad can be connected.

   

  Related Words：Performance, Installation

   

  Last Updated: April 2015

• Specification  Which models support the application for iPad "PTZ Cntrl"?

  As of , 2015

  PTZ Camera: AW-HE60*, AW-HE40/65, AW-HE130

  Sub-Camera: AW-HEA10

   

  * AW-HE60 cameras produced in April, 2015 and earlier are required to be updated to the versions below.

  AW-HE60S Network Ver. 04.07 / Ver. 05.04 or higher

  AW-HE60H Network Ver. 04.05 / Ver. 05.02 or higher

  Click here to download Update Tool and perform the update as needed.

   

  Related Words：Applicable models

   

  Last Updated: April 2015

• Specification  There is a description that PoE is supported. Can a PoE+ hub also supply power to AW-HEA10 camera?

  Yes, it can.

   

  Related Words：Applicable models, Installation

   

  Last Updated: April 2015

• Specification  Can PTZ Cntrl APP play audio data output from AW-HE130 camera?

  It is not possible.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Specification  What is the maximum number of preset settings that can be regisgered?

  Up to 9 settings can be registered.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Specification  When preset positions are registered by PTZ Cntrl APP, can AW-RP120 / RP50 controller handle those preset settings?

  Preset Pan/Tilt positions are registered in the camera.

  So, when the controller is used together, it can handle those preset settings. Conversely, PTZ Cntrl APP can also handle the settings preset by the controller.

  But PTZ Cntrl APP can only register up to 9 preset settings.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Specification  Is it possible to use all the menu items that can usually be operated through OSD menu on PTZ Camera (AW-HE130, AW-HE40/65)?

  Only Zoom, Iris, Focus and Gain adjustments can be set.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Specification  Is it possible to call the OSD menu of PTZ Camera (HD Integrated Camera) using the iPad application?

  It is not possible.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Specification  What are the system requirements for iPad?

  iOS 8.1 or later is required.

   

  Related Words：Performance, Operation

   

  Last Updated: April 2015

• Usability  Can this application be used also on an Android device or Windows PC?

  No, it cannot.

   

  Related Words：Specification, Performance, Operation

   

  Last Updated: April 2015

• Usability  Are there any specific numbers for IP addresses of Sub-Cameras (AW-HEA10) and PTZ Cameras (HD Integrated Cameras)?

  There are no specific ones. Please assign them in the same segment.

   

  Related Words：Specification, Performance, Installation

   

  Last Updated: April 2015

• Usability  Is it possible to control Sub-Camera (AW-HEA10) from its WEB browser?

  It is possible, but the zoom of Sub-Camera (AW-HEA10) should be kept set at Wide end (x1) when using it.

  If Sub-Camera's zoom is changed, the coordinates of the lower screen are changed so PTZ Camera cannot be controlled as it is set.

   

  Related Words：Specification, Performance, Operation

   

  Last Updated: April 2015

• Usability  Is it possible to make color adjustments (RB Gain, Color Matrix, etc.) for Sub-Camera (AW-HEA10)?

  WB is possible, but adjusting the color is not possible.

  To match its color with PTZ Camera (HD Integrated Camera), please make adjustments on PTZ Camera side.

   

  Related Words：Specification, Performance, Operation

   

  Last Updated: April 2015

• AW-HEA10
   Can the cameras set access restriction (user or devices)?

  
  Yes, User or device authorization feature is available to enhance safety and security, and it can be set through web browser. Once this feature is activated, only registered user or device can access to the camera and view IP image.

  Panasonic strongly recommends all users those who use the feature to do not operate their cameras without changing the initial ID and password (ID: admin, Password: 12345), and change their log-in ID and password periodically.

  [How to set?]

  1. Connect a PC/device to the camera via IP network and open the camera's IP address on the supported web browser.

  2. Click "Setup" > "User mng" > "User Auth" tab.

  3. Set "User Auth" item to ON then click "Set".

  [How to add a privileged user]

  1. Connect a PC/device to the camera via IP network and open the camera's IP address on the supported web browser.

  2. In "Setup" > "User mng" > "User Auth" screen, enter "Username", "password", and select "access level" (*1) then click "Set" button.

  *1 About access level

  [1] Administrator : All camera operations including setting change are allowed.

  [2] Camera control : Basic camera operations are allowed, settings cannot be changed.

   

  Note:

  - For AW-RP50 remote controller users, while "User Auth" feature is ON, operation from AW-RP50 via IP network is not available.

  - Up to 9 users can be registered as access privileged user.

   

  Related Words:Authentication setting

   

  Last Updated: March 2016