FAQ

AG-AC160A Optional Upgrade Software Key
AG-SFU160G / MC
 AG-SFU160G User Guide download

  1. What type of Eye-Fi card can be used?
  2. A "CHECK CARD", "EYE-FI CONTROL ERR" or "ERROR OCCURRED" error occurs frequently.
  3. Files can not be transferred correctly.
  4. My transferred clip does not allow the non-linear editing.
  5. Status icons on the camera's viewfinder do not correspond to actual operations.
  6. Data transfer is not in Direct Mode, but the D icon is displayed.
  7. When the power switch is turned to the OFF position during the file transfer, the camera does not turn off.
  8. After the file transfer was completed, Eye-Fi Center did not work correctly.

Eye-Fi Cards and Eye-Fi Center are products and software of Eye-Fi Inc.
See the information about how to use or set Eye-Fi Card and Eye-Fi Center on the operating instruction attached to the Eye-Fi Card or on the support page of Eye-Fi. http://support.eye.fi/

Usable Eye-Fi Cards
1. What type of Eye-Fi card can be used?
Please use the second-generation Eye-Fi card. There is an "X2" mark on it. Some types of X2 cards have limitations in using the public wireless LAN,transferring the RAW data,etc.
For the details,please refer to the website of Eye-Fi,Inc. http://www.eye.fi/
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Errors
2. A "CHECK CARD","EYE-FI CONTROL ERR" or "ERROR OCCURRED" error occurs frequently.
Please update the firmware of the Eye-Fi card to the latest version.
For the latest firmware information, please refer to Eye-Fi's support site. http://support.eye.fi/
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File Transfers
3. Files can not be transferred correctly.
In the following cases,file transfer is not possible.
・The file size is 2GB or more.
Please confirm that "AVCHD FILE SIZE" in the menu is set to "2GB".

・The contents are recorded in DV mode.
It is only AVCHD files in the Streaming folder and still image or video files in the DCIM folder that can be transferred via the Eye-Fi card.

・In the file transfer process via a router to a PC or tablet computer,the communication is cut off between them.
In this case,the Eye-Fi card shows that the file transfer is in progress. But please note that the file is not actually being transferred to its recipient device.

・The write-protect switch on the Eye-Fi card is in the "LOCK" position.
The camera issues a command to the Eye-Fi card to execute the transfer. But,when the card is "locked",the command can not be valid. Please unlock the write-protect switch in using the card.

・"BATTERY MANAGEMENT" in the menu is set to "AC",but the camera is operating with its battery power.
When the camera operates using its battery power after the "AC" is selected at "BATTERY MANAGEMENT","EYE-FI FUNCTION" automatically switches to "OFF". So when the "BATTERY MANAGEMENT" is "AC",please use the AC adaptor. Also it should be noted that,when "BATTERY MANAGEMENT" is set to "80%" or "50%" and the remaining battery charge is less than this percentage,"EYE-FI FUNCTION" switches to "OFF"

・Several file transfers are being executed from different Eye-Fi cards to one recipient device (PC,tablet computer,etc) at the same time.
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File Transfers
4. My transferred clip does not allow the non-linear editing.
The AVCHD file structure may be damaged.
Please restore the clip using the AVCCAM Restorer and ingest it into NLE software.
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Status Icons
5. Status icons on the camera's viewfinder do not correspond to actual operations.
Data is acquired by polling from the camera to the Eye-Fi card,so there is some time lag in status display by icons.
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Status Icons
6. Data transfer is not in Direct Mode,but the D icon is displayed.
If the router name is the same as the Eye-Fi card's SSID,the status icon indicates the direct mode. The router name should be different from the Eye-Fi card's SSID.
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Power-OFF Operations
7. When the power switch is turned to the OFF position during the file transfer,the camera does not turn off.
Even if the power switch is turned to the OFF position during the file transfer,the camera does not turn off. After the file transfer is completed,it automatically turns off. When you need to turn off the camera during the transfer,please set the "EYE-FI FUNCTION" in the menu to "OFF" before turning the switch to the OFF. Or turn the switch to the OFF with the card door opened.
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Eye-Fi Center Problems
8. After the file transfer was completed,Eye-Fi Center did not work correctly.
＊Eye-Fi Center is software to control Eye-Fi operations.

If the power is turned off incorrectly while recording (battery removal,unplugged AC adapter,etc),the clip can not be correct. If this clip,which needs to be repaired,is transferred, Eye-Fi Center may not work correctly.
Please visit Eye-Fi Support site for its restoration. http://support.eye.fi/

A variety of frequently asked questions are found on Eye-Fi Support site. So please refer to it as well.
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© Panasonic Entertainment & Communication Co., Ltd. 2013